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1. 
Cover image for Human resource management in sport and recreation
Human resource management in sport and recreation
by 
Chelladurai, P.
Table of contents http://www.loc.gov/catdir/toc/ecip0519/2005027289.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Perspectives -- Chapter 3 Clients As Human Resources -- Customer As Input, Throughput, and Output -- Customer
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2. 
Cover image for Dealing with difficult people
Dealing with difficult people
by 
Osborne, Christina.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html
Format: 
Books
Publication Date 
2002
Excerpt: 
Service à la clientèle.
Available: Copies:
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