Performance management for government, universities, schools and NGOs : a practical and informative textbook for managing performance in service delivery-orientated organisations
Title:
Performance management for government, universities, schools and NGOs : a practical and informative textbook for managing performance in service delivery-orientated organisations
Author:
Bussin, Mark.
ISBN:
9781869223984
Personal Author:
Publication Information:
Randburg, South Africa : Knowres Pub., 2013.
Physical Description:
viii, 219 p. ; 24 cm.
Contents:
Introduction and context -- Profit versus non-profit organisations -- The philosophy of performance -- The drivers of performance in non-profit organisations -- Basics of measurement -- Performance appraisal rating scales -- Performance management in non-governmental organisations -- Performance management and development in government -- Performance management in state-owned companies -- Performance management in universities -- Defining the determinants of higher education and the effective performance, leadership and management of today's university -- Performance management in schools -- Crucial/honest conversations regarding performance -- Critical success factors, and epilogue.
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