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1. 
Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
by 
Grandey, Alicia.
Format: 
Books
Publication Date 
2013
Excerpt: 
Nonverbal communication in the workplace.
Available: Copies:
2. 
Cover image for The hard truth about soft skills : workplace lessons smart people wish they'd learned sooner
The hard truth about soft skills : workplace lessons smart people wish they'd learned sooner
by 
Klaus, Peggy.
Format: 
Books
Publication Date 
2007
Excerpt: 
Communication in management.
Available: Copies:
3. 
Cover image for Business psychology and organisational behaviour : a student's handbook
Business psychology and organisational behaviour : a student's handbook
by 
McKenna, Eugene F.
Table of contents http://www.loc.gov/catdir/toc/ecip0513/2005014959.html
Format: 
Books
Publication Date 
2006
Excerpt: 
-- Organisational culture -- Organisational change and development -- Management and organisational issues -- Human
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