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1. 
Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
by 
Grandey, Alicia.
Format: 
Books
Publication Date 
2013
Excerpt: 
.Emotional Labor: Organization-level Influences, Strategies, and Outcomes / Christina M. Moran -- 10.Social
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2. 
Cover image for Emotional intelligence : tipping point in workplace excellence
Emotional intelligence : tipping point in workplace excellence
Emotional intelligence : tipping point in workplace excellence
by 
Prins, Annette.
Format: 
Books
Publication Date 
2011
Excerpt: 
-actualisation -- Independence -- Interpersonal skills -- Empathy -- Interpersonal relationships -- Social responsibility
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3. 
Cover image for The hard truth about soft skills : workplace lessons smart people wish they'd learned sooner
The hard truth about soft skills : workplace lessons smart people wish they'd learned sooner
by 
Klaus, Peggy.
Format: 
Books
Publication Date 
2007
Excerpt: 
The hard truth about soft skills : workplace lessons smart people wish they'd learned sooner /
Available: Copies:
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