Quality without tears : the art of hassle-free management
Title:
Quality without tears : the art of hassle-free management
Author:
Crosby, Philip B.
ISBN:
9780070145306
9780452256583
Personal Author:
Publication Information:
New York : McGraw-Hill, ©1984.
Physical Description:
xiii, 205 pages ; 21 cm
General Note:
Includes index.
Contents:
The Profile of a Problem Organization -- The Quality Vaccine -- Demotivation -- A Quality Carol -- Determination -- The First Absolute: The Definition of Quality is Conformance to Requirements -- The Second Absolute: The System of Quality is Prevention -- The Third Absolute: The Performance Standard is Zero Defects -- The Fourth Absolute: The Measurement of Quality is the Price of Nonconformance -- Education -- Implementation -- Team Actions -- Team Executions -- The Saving of Emory Spellman -- The Dehassling of Lightblue -- Some Success Stories -- Mixing the Vaccination Serum -- How Come Very Little Ever Improves All By Itself? -- Guidelines for Browsers.
Subject Term:
Electronic Access:
Table of contents http://catdir.loc.gov/catdir/toc/mh021/83026810.html