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1. 
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
. Implementing continuous quality healthcare improvement -- 10. Leadership for service quality improvement -- App
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2. 
Cover image for Quality : a corporate force : managing for excellence
Quality : a corporate force : managing for excellence
Quality : a corporate force : managing for excellence
by 
Aikens, C. Harold.
Table of contents http://www.loc.gov/catdir/toc/ecip0512/2005013503.html
Format: 
Books
Publication Date 
2006
Excerpt: 
, leadership, and decision-making -- Managing for quality : accountability and implementation -- Managing for
Available: Copies:
3. 
Cover image for Quality control
Quality control
by 
Besterfield, Dale H.
Format: 
Electronic Resources
Publication Date 
2001
Excerpt: 
Quality Management--Principles and Practices -- Leadership -- Customer Satisfaction -- Employee
Available: Copies:
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