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1. 
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
Improving service quality in the global economy : achieving high performance in public and private sectors
Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
Improving service quality in the global economy : achieving high performance in public and private
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2. 
Cover image for Quality control
Quality control
Quality control
by 
Besterfield, Dale H.
Format: 
Electronic Resources
Publication Date 
2001
Excerpt: 
Involvement -- Continuous Process Improvement -- Supplier Partnership -- Performance Measures -- Deming's 14
Available: Copies:
3. 
Cover image for Quality planning and analysis : from product development through use
Quality planning and analysis : from product development through use
Quality planning and analysis : from product development through use
by 
Gryna, Frank M.
Table of contents http://catdir.loc.gov/catdir/toc/mh021/00056621.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/00056621.html
Format: 
Books
Publication Date 
2001
Excerpt: 
McGraw-Hill series in industrial engineering and management science.
Available: Copies:
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