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1. 
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
Improving service quality in the global economy : achieving high performance in public and private sectors
Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
process, costs, quality, and productivity -- 6. Rewarding service quality improvement -- 7. Managing
Available: Copies:
2. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
L. Heskett -- The New Productivity Challenge / Peter F. Drucker -- Loyalty-Based Management
Available: Copies:
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