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1. 
Cover image for Business process management systems : strategy and implementation
Business process management systems : strategy and implementation
by 
Chang, James F.
Publisher description http://www.loc.gov/catdir/enhancements/fy0647/2005045248-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Business process management systems : strategy and implementation / Chang, James F.
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2. 
Cover image for Process innovation : reengineering work through information technology
Process innovation : reengineering work through information technology
by 
Davenport, Thomas H., 1954-
Table of contents http://www.gbv.de/dms/hbz/toc/ht006360035.pdf
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1163107&custom_att_2=simple_viewer
Format: 
Books
Publication Date 
1993
Excerpt: 
resource management - can dramatically improve business performance. In the demanding environment of the
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