by
Murphy, John A., 1948-
Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005020017.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html
Format:
Books
Publication Date
2006
Excerpt:
exploiting them for ideas, publicity and profitability in exchange for special care and attention. It
by
Lovelock, Christopher H.
Format:
Books
Publication Date
1996
Excerpt:
-- The Dramaturgy of Services Exchange: An Analytical Framework for Services Marketing / Stephen J. Grove
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