customer relations -- Part 4. Time, territory, and self-management : keys to success -- Time, territory

'll find that you can generate significant resources for your cause while achieving financial success

the new soft skills required for success on the social web, and to improve your own leadership and

to a company's profitability and longterm success. To become more customer - focused, skilled

feel about your company{u2014}their emotional connection to you{u2014}is what now determines success

success of John Murphy's previous book The Lifebelt and drawing on new thinking from the Customer

generation plan-- critical success factors -- Synergies in tactics -- The phone -- E-mailing with credibility

the overall success of a company. When corporate values are out of alignment with stakeholder values

customer: learning customer value ; Satisfaction versus accountability: which metric for success ; Customer

Success in business.

-- Measuring Marketing Success / David H. Maister -- Service Positioning Through Structural Change / G. Lynn