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1. 
Cover image for UnMarketing : stop marketing. Start engaging
by 
Stratten, Scott.
Format: 
Books
Publication Date 
2012
Excerpt: 
Hierachy of buying -- A word on experts -- Trust gap -- Restaurant that didn't get it -- Cold
Available: Copies:
2. 
Cover image for UnMarketing : stop marketing. Start engaging
by 
Stratten, Scott.
Format: 
Books
Publication Date 
2012
Excerpt: 
Hierachy of buying -- A word on experts -- Trust gap -- Restaurant that didn't get it -- Cold
Available: Copies:
3. 
Cover image for Managing customer relationships : a strategic framework
by 
Peppers, Don.
Format: 
Books
Publication Date 
2011
Excerpt: 
relationships : basic building blocks of IDIC and trust -- Identifying customers -- Differentiating customers
Available: Copies:
4. 
Cover image for The new relationship marketing : how to build a large, loyal, profitable network using the social Web
by 
Smith, Mari, 1966-
Format: 
Books
Publication Date 
2011
Excerpt: 
. People have always done business with people they know, like, and trust. That's the essence of
Available: Copies:
5. 
Cover image for Unmarketing : stop marketing. Start engaging.
by 
Stratten, Scott.
Format: 
Books
Publication Date 
2010
Excerpt: 
Hierarchy of Buying -- Word on Experts -- Trust Gap -- Restaurant That Didn't Get It -- Cold
Available: Copies:
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