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1. 
Cover image for Transforming violent conflict : radical disagreement, dialogue and survival
Transforming violent conflict : radical disagreement, dialogue and survival
by 
Ramsbotham, Oliver.
Format: 
Books
Publication Date 
2010
Excerpt: 
negotiation, mediation, problem solving, dialogue for mutual understanding, and discourse ethics are
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2. 
Cover image for Constructive conflicts : from escalation to resolution
Constructive conflicts : from escalation to resolution
by 
Kriesberg, Louis.
Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006008793.html
Format: 
Books
Publication Date 
2007 2006
Excerpt: 
-escalation of conflicts -- 8. Mediation in conflicts -- 9. Negotiation in settling conflicts -- 10
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