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1. 
Cover image for Service delivery
Service delivery
by 
Great Britain. Office of Government Commerce.
Format: 
Books
Publication Date 
2007 2001
Excerpt: 
Support services (Management)
Available: Copies:
2. 
Cover image for Service support.
Service support.
by 
Great Britain. Office of Government Commerce.
Format: 
Books
Publication Date 
2007 2000
Excerpt: 
Support services (Management)
Available: Copies:
3. 
Cover image for Service orientation : winning strategies and best practices
Service orientation : winning strategies and best practices
by 
Allen, Paul R.
Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Support services (Management)
Available: Copies:
4. 
Cover image for Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives
Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives
by 
Steinberg, Randy A.
Format: 
Books
Publication Date 
2006
Excerpt: 
Support services (Management)
Available: Copies:
5. 
Cover image for ICT infrastructure management.
ICT infrastructure management.
by 
Great Britain. Office of Government Commerce.
Format: 
Books
Publication Date 
2002
Excerpt: 
Support services (Management)
Available: Copies:
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