Summary

Surprisingly little time in the education of systems developers is devoted to a consideration of the methods, goals, and politics of computerization. The core of this book is an examination of the notion of quality itself. The effective computer professional must arrive at her or his own sense of what quality can and should mean in a particular situation. The authors draw on a rich range of literature from philosophy, organizational theory, and technology and social change to support their points. Many real-life examples are used, and jargon is avoided. Exercises are included. Annotation c. by Book News, Inc., Portland, Or.