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1. 
Cover image for UX for beginners : a crash course in 100 short lessons
UX for beginners : a crash course in 100 short lessons
by 
Marsh, Joel, author.
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Format: 
Books
Publication Date 
2016
Excerpt: 
goals and business goals -- UX is a process -- Gathering requirements -- Building consensus -- Behavior
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2. 
Cover image for Interactive design : an introduction to the theory and application of user-centered design
Interactive design : an introduction to the theory and application of user-centered design
by 
Pratt, Andy, 1977-
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Format: 
Books
Publication Date 
2012
Excerpt: 
client -- Goals, users, and success criteria -- Getting to know your users -- Know your competitors
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3. 
Cover image for Pervasive information architecture : designing cross-channel user experiences
Pervasive information architecture : designing cross-channel user experiences
by 
Resmini, Andrea.
Format: 
Books
Publication Date 
2011
Excerpt: 
-Model and shape information to adapt itself to users' needs, goals, and searching strategies --
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