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1. 
Cover image for Effective business communication in organisations : preparing messages that communicate
Effective business communication in organisations : preparing messages that communicate
by 
Fielding, M. L. (Michael L.), author.
EBSCO http://search.ebscohost.com.ezproxy.iielearn.ac.za/login.aspx?direct=true&db=nlebk&AN=706997&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Good customer relations and telephone etiquette -- Mass communication.
Available: Copies:
2. 
Cover image for Effective business communication in organisations : preparing messages that communicate
Effective business communication in organisations : preparing messages that communicate
Effective business communication in organisations : preparing messages that communicate
by 
Fielding, M. L. (Michael L.), author.
EBSCO https://ezproxy.iielearn.ac.za/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=3641516&site=ehost-live&scope=site
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Good customer relations and telephone etiquette -- Mass communication.--Business plans, Business
Available: Copies:
3. 
Cover image for Introductory communication : the ultimate guide to effective communication skills, study skills, life skills
Introductory communication : the ultimate guide to effective communication skills, study skills, life skills
Introductory communication : the ultimate guide to effective communication skills, study skills, life skills
by 
Erasmus-Kritzinger, Lisel, 1967-
Format: 
Books
Publication Date 
2007
Excerpt: 
. Writing skills -- 5.1 Telephone technique and etiquette -- 5.2 Fax and fax cover page -- 5.3 Message forms
Available: Copies:
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