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1. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2011
Excerpt: 
A guide to customer service skills for the help desk professional / Knapp, Donna.
Available: Copies:
2. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
A guide to service desk concepts / Knapp, Donna.
Available: Copies:
3. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2005
Excerpt: 
A guide to customer service skills for the help desk professional / Knapp, Donna.
Available: Copies:
4. 
Cover image for A guide to customer service skills for help desk
A guide to customer service skills for help desk
A guide to customer service skills for help desk
by 
Knapp, Donna
Format: 
Books
Publication Date 
2005
Excerpt: 
A guide to customer service skills for help desk Knapp, Donna
Available: Copies:
5. 
Cover image for A guide to help desk concepts
A guide to help desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2003
Excerpt: 
A guide to help desk concepts / Knapp, Donna.
Available: Copies:
6. 
Cover image for A guide to help desk concepts
A guide to help desk concepts
A guide to help desk concepts
by 
Knapp, Donna
Format: 
Books
Publication Date 
2003
Excerpt: 
A guide to help desk concepts Knapp, Donna
Available: Copies:
7. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
1999
Excerpt: 
A guide to customer service skills for the help desk professional / Knapp, Donna.
Available: Copies:
8. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
A guide to service desk concepts / Knapp, Donna, author.
Available: Copies:
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