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349.

Cover image for Customer service delivery : research and best practices

Customer service delivery : research and best practices

by

Fogli, Lawrence.

Format:

Books

Publication Date

2006

Excerpt:

Customer relations -- Management.

Available: Copies:

350.

Cover image for Handbook of CRM : achieving excellence in customer management

Handbook of CRM : achieving excellence in customer management

by

Payne, Adrian.

Format:

Books

Publication Date

2006

Excerpt:

Customer relations.

Available: Copies:

351.

Cover image for Dealing with difficult people : 24 lessons for bringing out the best in everyone

Dealing with difficult people : 24 lessons for bringing out the best in everyone

by

Brinkman, Rick.

Format:

Books

Publication Date

2006

Excerpt:

Interpersonal relations.

Available: Copies:

352.

Cover image for America on notice : stemming the tide of anti-Americanism

America on notice : stemming the tide of anti-Americanism

by

Schweitzer, Glenn E., 1930-

Table of contents http://www.loc.gov/catdir/toc/ecip0612/2006012116.html

Format:

Books

Publication Date

2006

Excerpt:

United States -- Foreign relations -- Philosophy.

Available: Copies:

353.

Cover image for Couple, family and group work : first steps in interpersonal intervention

Couple, family and group work : first steps in interpersonal intervention

by

Crago, Hugh, 1946-

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0665/2006296879-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006296879-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006296879-t.html

Format:

Books

Publication Date

2006

Excerpt:

Interpersonal relations.

Available: Copies:

354.

Cover image for How to win friends and influence people

How to win friends and influence people

by

Carnegie, Dale, 1888-1955.

Format:

Books

Publication Date

2006

Excerpt:

Interpersonal relations.

Available: Copies:

355.

Cover image for The office survival guide : surefire techniques for dealing with challenging people and situations

The office survival guide : surefire techniques for dealing with challenging people and situations

by

Puder-York, Marilyn.

Table of contents only http://www.loc.gov/catdir/toc/ecip0518/2005024629.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0623/2005024629-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005024629-d.html

Format:

Books

Publication Date

2006

Excerpt:

Interpersonal relations.

Available: Copies:

356.

Cover image for 100 simple secrets of great relationships : what scientists have learned and how you can use it

100 simple secrets of great relationships : what scientists have learned and how you can use it

100 simple secrets of great relationships : what scientists have learned and how you can use it

by

Niven, David, 1971-

Format:

Books

Publication Date

2006 2003

Excerpt:

Interpersonal relations.

Available: Copies:

357.

Cover image for Gaining influence in public relations : the role of resistance in practice

Gaining influence in public relations : the role of resistance in practice

by

Berger, Bruce K.

Table of contents only http://www.loc.gov/catdir/enhancements/fy0629/2005049943-t.html

Format:

Books

Publication Date

2006

Excerpt:

Gaining influence in public relations : the role of resistance in practice / Berger, Bruce K.

Available: Copies:

358.

Cover image for A world ignited : how apostles of ethnic, religious, and racial hatred torch the globe

A world ignited : how apostles of ethnic, religious, and racial hatred torch the globe

by

Tolchin, Martin.

Table of contents only http://www.loc.gov/catdir/toc/ecip067/2006003147.html

Format:

Books

Publication Date

2006

Excerpt:

Ethnic relations -- Political aspects.

Available: Copies:

359.

Cover image for Politicide : Ariel Sharon's war against the Palestinians

Politicide : Ariel Sharon's war against the Palestinians

by

Kimmerling, Baruch.

Format:

Books

Publication Date

2006

Excerpt:

Israel -- Ethnic relations.

Available: Copies:

360.

Cover image for The scramble for Africa in the 21st century : a view from the South

The scramble for Africa in the 21st century : a view from the South

The scramble for Africa in the 21st century : a view from the South

by

Stephan, Harry J.

Format:

Books

Publication Date

2006

Excerpt:

Africa -- Foreign economic relations.

Available: Copies:

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Author

(13)

(13)

Independent Institute of Education.

(12)

Finnemore, Martheanne.

(11)

Cronjé, D. S. P.

(10)

Skinner, J. C. (J. Chris)

(9)

Johnson, David W., 1940-

(8)

Salvatore, Dominick.

(8)

Wilcox, Dennis L.

(8)

(7)

Center, Allen H.

(7)

Kegley, Charles W.

(7)

Von Essen, L. M. (Llew M.)

(7)

Carlsnaes, Walter.

(6)

(6)

Jefkins, Frank William.

(6)

Kruckeberg, Dean.

(6)

Mersham, G. M. (Gary Malcolm), 1949-

(6)

Smith, Ronald D., 1948-

(6)

Villa-Vicencio, Charles.

(6)

(5)

(5)

Carnelley, M. (Marita), 1962-

(5)

Cutlip, Scott M.

(5)

(5)

Heath, Robert L. (Robert Lawrence), 1941-

(5)

Institute of Public Relations.

(5)

Kruger, Hanneretha.

(5)

Krugman, Paul R.

(5)

Seitel, Fraser P.

(5)

(5)

Smith, Steve, 1952-

(5)

(5)

VanSlyke Turk, Judy.

(5)

(5)

Baylis, John, 1946-

(4)

Cameron, Glen T.

(4)

Chartered Institute of Public Relations.

(4)

Clear, Annette.

(4)

(4)

Finnemore, Martheanne

(4)

Goldsworthy, Simon.

(4)

(4)

Johnston, Jane, 1961-

(4)

Marsh, Charles, 1955-

(4)

Morris, Trevor.

(4)

Nel, P. S. (Piet S.), author.

(4)

(4)

Obstfeld, Maurice.

(4)

Risse, Thomas, 1955-

(4)

Russett, Bruce M.

(4)

Simmons, Beth A., 1958-

(4)

Smith, Steve, 1952- editor.

(4)

Taylor, Alan M., 1964-

(4)

Venter, Robert.

(4)

Achebe, Chinua.

(3)

(3)

Bello, Walden F.

(3)

(3)

Berndt, A. (Adele), 1966-

(3)

Blanton, Shannon Lindsey, author.

(3)

(3)

Brink, A. (Annekie)

(3)

Coombs, W. Timothy.

(3)

Das, Dilip K., 1941-

(3)

Dunne, Timothy, 1965- editor.

(3)

(3)

Fanon, Frantz, 1925-1961.

(3)

Foster, John, 1926-

(3)

Garcia, Helio Fred.

(3)

Grunig, James E.

(3)

(3)

Haynes, Jim, 1937-

(3)

Hough, Johan, 1957-

(3)

(3)

Johnston, Mark W.

(3)

Kirsten, Monica, author.

(3)

(3)

Lucas, Rosemary.

(3)

Mamdani, Mahmood, 1946-

(3)

Mandela, Nelson, 1918-

(3)

Marenin, Otwin.

(3)

Marshall, Greg W.

(3)

Nel, P. S. (Piet S.)

(3)

Neuland, E. W. (Ernst W.)

(3)

Pennington, Steuart.

(3)

Reber, Bryan H.

(3)

Rensburg, Ronél S.

(3)

Robinson, J. A. (Jacobus Abraham), 1953-

(3)

South African Institute of Race Relations.

(3)

Sriramesh, Krishnamurthy.

(3)

Swanepoel, Ben.

(3)

Turk, Judy VanSlyke.

(3)

Van der Merwe, Roux.

(3)

Wittkopf, Eugene R., 1943-

(3)

(2)

Ackerly, Brooke A.

(2)

Adhikari, Mohamed.

(2)

Ahmad, Ehtisham.

(2)

Albrecht, Karl.

(2)

(2)

Anthony, Mitch.

(2)

Ashcroft, Bill, 1946-

(2)

(2)

Balaam, David N., 1950-

(2)

Bangura, Abdul Karim, 1953-

(2)

(2)

Barnett, Michael N., 1960-

(2)

(2)

Benecke, Dalien Rene.

(2)

Bentley, Kristina A.

(2)

Best, Antony, 1964-

(2)

Biggs, Michael.

(2)

Bivins, Thomas H. (Thomas Harvey), 1947-

(2)

Blanton, Shannon Lindsey.

(2)

Breakenridge, Deirdre.

(2)

Brink, André P. (André Philippus), 1935-2015.

(2)

Brontë, Emily, 1818-1848.

(2)

Brosio, Giorgio.

(2)

Buhlungu, S. (Sakhela)

(2)

Burbach, Roger.

(2)

Burleigh, Michael, 1955-

(2)

Buttle, Francis.

(2)

Cant, M. C. (Michael Colin), 1957-

(2)

Capizzo, Luke W., author.

(2)

Carnegie, Dale, 1888-1955.

(2)

Chazan, Naomi, 1946-

(2)

Clear, Annette, editor.

(2)

Coombes, Annie E.

(2)

Crago, Hugh, 1946-

(2)

Cronjé, D. S. P., author.

(2)

D'Anieri, Paul J., 1965-

(2)

Daniel, John, 1944-2014.

(2)

Daniels, John D.

(2)

DeSanto, Barbara, 1950-

(2)

Diggs-Brown, Barbara.

(2)

Dilenschneider, Robert L.

(2)

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(2)

Du Toit, D. (Darcy)

(2)

Duncan, Norman.

(2)

Edwards, Lee, 1932-

(2)

Erasmus, Barney, author.

(2)

Fearn-Banks, Kathleen.

(2)

Feenstra, Robert C.

(2)

Fenton, Steve, 1942-

(2)

Foot, Rosemary, 1948-

(2)

Fourie, Letitia Engela, editor.

(2)

Francis, S. (Stephen)

(2)

Friman, H. Richard.

(2)

(2)

Gordimer, Nadine.

(2)

Gray, John, 1951-

(2)

Green, Andy, 1958-

(2)

Gregory, Anne, 1953-

(2)

(2)

Grieco, Joseph M., author.

(2)

Griffiths, Gareth, 1943-

(2)

(2)

Grossett, Lesley.

(2)

Grunig, James E

(2)

(2)

Habermas, Jürgen.

(2)

Hajnal, Peter I., 1936-

(2)

Halper, Stefan A.

(2)

(2)

Harris, Thomas L., 1931-

(2)

Hartmann, Anja.

(2)

Hauss, Charles.

(2)

Hawthorne, Nathaniel, 1804-1864.

(2)

Hayes, Darrell C.

(2)

Haywood, Roger, 1939-

(2)

Healey, Justin.

(2)

Heaton, J., author.

(2)

(2)

Hendrix, Jerry A.

(2)

Heuser, Beatrice, 1961-

(2)

Heywood, Andrew, author.

(2)

Hill, Charles W. L.

(2)

Hodges, Caroline E. M.

(2)

Hogan, Michael J., 1943-

(2)

Holladay, Sherry J.

(2)

Ikenberry, G. John, author.

(2)

Institute for Global Dialogue.

(2)

Johnson, Frank P. (Frank Pierce), 1935-

(2)

Jones, R. J. Barry.

(2)

Jordaan, Barney, author.

(2)

Juta Law (Firm)

(2)

Kagarlitsky, Boris, 1958-

(2)

Keylor, William R., 1944-

(2)

Khadiagala, Gilbert M.

(2)

Kohn, Stephen E., 1957-

(2)

Koonin, Marla, contributor.

(2)

Kreinin, Mordechai Elihau, 1930-

(2)

(2)

Kuperman, Alan J.

(2)

Kurki, Milja, editor.

(2)

L'Etang, Jacquie.

(2)

(2)

Landreth, Garry L.

(2)

Langhorne, Richard, 1940-

(2)

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(18)

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(3)

(1)

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Prescribed Books

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Developer Books

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Subject

Public relations.

(185)

International economic relations.

(165)

International relations.

(151)

Interpersonal relations.

(110)

Customer relations.

(96)

South Africa -- Race relations.

(76)

(60)

(52)

Industrial relations -- South Africa.

(45)

Race relations.

(40)

Interpersonal communication.

(35)

Domestic relations -- South Africa.

(33)

International trade.

(33)

Industrial relations.

(31)

United States -- Race relations.

(30)

Customer relations -- Management.

(29)

Security, International.

(25)

International finance.

(24)

South Africa -- Politics and government -- 1994-

(24)

United States -- Foreign relations -- 2001-

(24)

World politics.

(24)

Apartheid -- South Africa.

(23)

Globalization -- Economic aspects.

(23)

Africa -- Foreign relations -- 1960-

(22)

World politics -- 1989-

(22)

Customer services.

(21)

Persons (Law) -- South Africa.

(21)

Labor laws and legislation -- South Africa.

(20)

Public relations -- South Africa.

(20)

Corporations -- Public relations.

(19)

Relationship marketing.

(19)

Conflict management.

(18)

International business enterprises.

(18)

South Africa -- Foreign relations -- 1994-

(17)

(16)

International relations -- Moral and ethical aspects.

(16)

United States -- Foreign relations -- 1989-

(16)

Africa -- Politics and government -- 1960-

(15)

(15)

(15)

International cooperation.

(15)

Organizational behavior.

(15)

Public relations -- United States.

(15)

Economic policy.

(14)

International relations -- Philosophy.

(14)

(14)

Psychology, Industrial.

(14)

Race relations -- Fiction.

(14)

(14)

Communication in management.

(13)

Communication in organizations.

(13)

Competition, International.

(13)

Domestic relations.

(13)

Economic development.

(13)

(13)

Intercultural communication.

(13)

Internet marketing.

(13)

Labor unions -- South Africa.

(13)

Triangles (Interpersonal relations) -- Fiction.

(13)

United States -- Foreign relations.

(13)

World politics -- 21st century.

(13)

(12)

Consumer satisfaction.

(12)

Developing countries -- Foreign economic relations.

(12)

(12)

Interpersonal conflict.

(12)

Public relations -- Management.

(12)

Relations publiques.

(12)

Social responsibility of business.

(12)

South Africa -- Social conditions -- 1994-

(12)

Africa -- Foreign economic relations.

(11)

Business communication.

(11)

Collective bargaining -- South Africa.

(11)

Diplomatic relations.

(11)

(11)

Public relations -- Authorship.

(11)

(11)

Self-actualization (Psychology)

(11)

(11)

South Africa. Truth and Reconciliation Commission.

(11)

Strategic planning.

(11)

United States -- Foreign relations -- 1945-1989.

(11)

Öffentlichkeitsarbeit.

(11)

(10)

Branding (Marketing)

(10)

Business writing.

(10)

Public relations -- Handbooks, manuals, etc.

(10)

Success in business.

(10)

United States -- Military policy.

(10)

(9)

Africa -- Economic conditions -- 1960-

(9)

(9)

Commercial policy.

(9)

Cultural relations.

(9)

Customer loyalty.

(9)

Ethnic relations.

(9)

(9)

Personnel management.

(9)

South Africa -- Economic conditions -- 1991-

(9)

South Africa -- Foreign economic relations.

(9)

South Africa -- Politics and government -- 20th century.

(9)

United States -- Foreign relations -- 20th century.

(9)

United States -- Foreign relations -- 21st century.

(9)

United States -- Politics and government -- 2001-

(9)

Brand name products.

(8)

Customer services -- Management.

(8)

Developing countries -- Economic conditions.

(8)

Economic history.

(8)

Group relations training.

(8)

International law.

(8)

Interpersonal relations -- Juvenile fiction.

(8)

Marketing -- Management.

(8)

Public relations -- Case studies.

(8)

Rwanda -- Ethnic relations.

(8)

South Africa -- Ethnic relations.

(8)

Strikes and lockouts -- South Africa.

(8)

War on Terrorism, 2001-

(8)

Anti-apartheid movements -- South Africa.

(7)

Corporate image.

(7)

(7)

Economic development -- Africa.

(7)

Economic history -- 1990-

(7)

European Union countries -- Foreign relations.

(7)

Genocide -- Rwanda -- History -- 20th century.

(7)

Globalization -- Political aspects.

(7)

Globalization -- Social aspects.

(7)

International business enterprises -- Case studies.

(7)

International business enterprises -- Management.

(7)

Marriage law -- South Africa.

(7)

Organizational effectiveness.

(7)

(7)

Post-apartheid era -- South Africa.

(7)

Professional-Patient Relations.

(7)

Racism -- United States.

(7)

Schools -- Juvenile fiction.

(7)

(7)

Social psychology.

(7)

South Africa -- Politics and government.

(7)

Teams in the workplace.

(7)

World politics -- 20th century.

(7)

Africa -- Foreign relations -- United States.

(6)

(6)

Business ethics.

(6)

China -- Foreign economic relations.

(6)

Communication in marketing.

(6)

Corporate culture.

(6)

Corporate governance.

(6)

Economic forecasting.

(6)

Emigration and immigration.

(6)

Germany -- Ethnic relations.

(6)

Intergroup relations.

(6)

International economic integration.

(6)

International economic relations -- Social aspects.

(6)

International organization.

(6)

International relations -- History.

(6)

International relations -- Textbooks.

(6)

Intervention (International law)

(6)

(6)

Middle East -- Foreign relations -- United States.

(6)

Multiculturalism.

(6)

(6)

Political ethics.

(6)

Politics and government.

(6)

Power (Social sciences)

(6)

Public opinion.

(6)

Public relations -- Moral and ethical aspects.

(6)

Rwanda -- History -- Civil War, 1994 -- Atrocities.

(6)

Social justice.

(6)

South Africa -- Fiction.

(6)

State-sponsored terrorism.

(6)

Triangles (Interpersonal relations)

(6)

United States -- Ethnic relations.

(6)

United States -- Foreign economic relations.

(6)

United States -- Foreign relations -- Africa.

(6)

United States -- Foreign relations -- Middle East.

(6)

(6)

(5)

Australia -- Race relations.

(5)

(5)

Consumer behavior.

(5)

(5)

Developing countries -- Economic policy.

(5)

Economic sanctions.

(5)

(5)

(5)

(5)

Industrial relations -- Great Britain.

(5)

Industries -- History -- 20th century.

(5)

Intergenerational relations.

(5)

International relations

(5)

International relations -- Case studies.

(5)

International relations -- Research.

(5)

Internet in public relations.

(5)

National security.

(5)

Naudé, Beyers.

(5)

(5)

Public relations -- Cross-cultural studies.

(5)

Public relations -- Research.

(5)

Public relations and politics.

(5)

Race relations -- Religious aspects -- Christianity.

(5)

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