service quality -- Quality as a management strategy -- Service blueprinting -- Issues in managing holiday

urgency -- Creating the guiding coalition -- Developing a vision and strategy -- Communicating the change

distribution customer service -- Retailers, wholesalers, and their strategy planning -- Promotion

Environment -- Ch. 6. Global Strategy Overview -- Ch. 7. The Foreign Entry Decision -- Ch. 8. Implementing

strategy -- Your marketing strategy -- Your systems strategy -- A letter to Sarah.

-- Competing for industry foresight -- Crafting strategic architecture -- Strategy as stretch -- Strategy as

Strategy -- Defining and Analyzing Product Markets -- Target Marketing -- Regional Positioning Strategy

poverty -- The basic needs strategy -- The perception of development from below -- Modernisation theory

: Unemployment and the informal sector ; The economic strategy and policies of the African National Congress

Strategy.