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1. 
Cover image for Marketing for hospitality and tourism
Marketing for hospitality and tourism
by 
Kotler, Philip.
Format: 
Books
Publication Date 
1999
Excerpt: 
. Building customer loyalty through quality. -- 12. Pricing products : pricing considerations, approaches
Available: Copies:
2. 
Cover image for The psychology of customer service
The psychology of customer service
The psychology of customer service
by 
Jude, Brian.
Format: 
Books
Publication Date 
1998 1990
Excerpt: 
Customer relations.
Available: Copies:
3. 
Cover image for Business marketing
Business marketing
by 
Brierty, Edward G., 1925-
Format: 
Books
Publication Date 
1998
Excerpt: 
. 13. Managing Business Channel Members -- Ch. 14. Logistics of Physical Distribution and Customer
Available: Copies:
4. 
Cover image for Microcomputer servicing : practical systems and troubleshooting
Microcomputer servicing : practical systems and troubleshooting
by 
Asser, Stuart.
Format: 
Books
Publication Date 
1997
Excerpt: 
. Peripheral Devices -- Pt. 4. Installation and Service. 9. Setup, Servicing, and Customer Relations. 10
Available: Copies:
5. 
Cover image for Aftermarketing : how to keep customers for life through relationship marketing
Aftermarketing : how to keep customers for life through relationship marketing
by 
Vavra, Terry G.
Format: 
Books
Publication Date 
1995
Excerpt: 
Customer relations.
Available: Copies:
7. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
Customer relations.
Available: Copies:
8. 
Cover image for I was your customer
I was your customer
I was your customer
by 
Cheales, Peter.
Format: 
Books
Publication Date 
1994
Excerpt: 
Customer relations.
Available: Copies:
10. 
Cover image for World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
by 
Manning, Anthony D.
Format: 
Books
Publication Date 
1989
Excerpt: 
Customer relations.
Available: Copies:
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Kotler, Philip.
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Bowen, John (John T.), 1948-
(4)
Makens, James C.
(4)
Armstrong, Gary (Gary M.)
(3)
Berndt, A. (Adele), 1966-
(3)
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English
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Customer relations.
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Customer relations -- Management.
(29)
Marketing.
(22)
Customer services.
(21)
Relationship marketing.
(19)
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