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Introduction to help desk concepts and skills

Sanderson, Susan M.

Format:

Electronic Resources

Publication Date

2004

Excerpt:

Computer industry -- Customer services -- Management.

Available: Copies:

Organisational psychology in Australia and New Zealand

O'Driscoll, Michael P.

Format:

Books

Publication Date

2003

Excerpt:

-resource problems such as staff recruitment and selection, training, performance management, safety management, the

Available: Copies:

Advertising, promotion & supplemental aspects of integrated marketing communications

Shimp, Terence A.

Table of contents http://catdir.loc.gov/catdir/enhancements/fy1514/2002071957-t.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012955782&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2060814&custom_att_2=simple_viewer
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2002071957-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2002071957-d.html

Format:

Books

Publication Date

2003

Excerpt:

Integriertes Management.

Available: Copies:

Managing in the next society

Drucker, Peter F. (Peter Ferdinand), 1909-2005.

Format:

Books

Publication Date

2002

Excerpt:

Industrial management.

Available: Copies:

Marketing for entrepreneurs

Machado, Ricardo.

Format:

Books

Publication Date

2002

Excerpt:

Marketing -- Management.

Available: Copies:

Call centre effectiveness

Els, Lien.

Format:

Books

Publication Date

2000

Excerpt:

Customer services -- Management.

Available: Copies:

Journalism in the digital age : theory and practice for broadcast, print and on-line media

Herbert, John, 1942-

Table of contents http://catdir.loc.gov/catdir/toc/els033/99045337.html
Publisher description http://catdir.loc.gov/catdir/description/els033/99045337.html

Format:

Books

Publication Date

2000

Excerpt:

newsgathering and reporting techniques, as well as advice on management skills for journalists, providing the

Available: Copies:

Project planning and control

Lester, Albert.

Table of contents http://catdir.loc.gov/catdir/toc/els031/00025213.html
Publisher description http://catdir.loc.gov/catdir/description/els031/00025213.html

Format:

Books

Publication Date

2000

Excerpt:

Project management.

Available: Copies:

Quantitative methods : a business perspective

Bedward, Diana.

Table of contents http://catdir.loc.gov/catdir/toc/els031/00708568.html
Publisher description http://catdir.loc.gov/catdir/description/els031/00708568.html

Format:

Regular print

Publication Date

1999

Excerpt:

Industrial management -- Examinations -- Study guides.

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