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85. 
Cover image for Call centre effectiveness
Call centre effectiveness
Call centre effectiveness
by 
Els, Lien.
Format: 
Books
Publication Date 
2000
Available: Copies:
86. 
Cover image for The psychology of customer service
The psychology of customer service
The psychology of customer service
by 
Jude, Brian.
Format: 
Books
Publication Date 
1998 1990
Available: Copies:
87. 
Cover image for Aftermarketing : how to keep customers for life through relationship marketing
Aftermarketing : how to keep customers for life through relationship marketing
by 
Vavra, Terry G.
Format: 
Books
Publication Date 
1995
Available: Copies:
89. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Available: Copies:
90. 
Cover image for World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
by 
Manning, Anthony D.
Format: 
Books
Publication Date 
1989
Available: Copies:
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Du Plessis, P. J. (Phillipus Jacobus), 1943-
(2)
Gillin, Paul.
(2)
Johnston, Mark W.
(2)
Marshall, Greg W.
(2)
Payne, Adrian.
(2)
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Customer services.
(17)
Consumer satisfaction.
(10)
Selling.
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Customer loyalty.
(8)
Marketing.
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