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1. 
Cover image for Managing facilities
Managing facilities
Managing facilities
by 
Jones, Christine, MIMgt. MHCIMA.
Publisher description http://catdir.loc.gov/catdir/description/els033/98111564.html
Table of contents http://catdir.loc.gov/catdir/toc/els032/98111564.html
Format: 
Books
Publication Date 
1998
Excerpt: 
Hospitality industry -- Management.
Available: Copies:
2. 
Cover image for Managing packaged tourism : relationships, responsibilities and service quality in the inclusive holiday industry
Managing packaged tourism : relationships, responsibilities and service quality in the inclusive holiday industry
by 
Laws, Eric, 1945-
Format: 
Books
Publication Date 
1997
Excerpt: 
Managing packaged tourism : relationships, responsibilities and service quality in the inclusive
Available: Copies:
3. 
Cover image for Basic marketing : a global-managerial approach
Basic marketing : a global-managerial approach
by 
Perreault, William D.
Format: 
Books
Publication Date 
1996
Excerpt: 
Marketing -- Management.
Available: Copies:
4. 
Cover image for Quality management for information and library managers
Quality management for information and library managers
Quality management for information and library managers
by 
Brophy, Peter, 1950-
Format: 
Books
Publication Date 
1996
Excerpt: 
Quality management for information and library managers / Brophy, Peter, 1950-
Available: Copies:
6. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
Customer services.
Available: Copies:
7. 
Cover image for I was your customer
I was your customer
I was your customer
by 
Cheales, Peter.
Format: 
Books
Publication Date 
1994
Excerpt: 
Customer services.
Available: Copies:
8. 
Cover image for World class! : strategies for winning with your customer
World class! : strategies for winning with your customer
World class! : strategies for winning with your customer
by 
Manning, Anthony D.
Format: 
Books
Publication Date 
1991
Excerpt: 
Customer services -- Management.
Available: Copies:
9. 
Cover image for Operations management : improving customer service
Operations management : improving customer service
Operations management : improving customer service
by 
Schonberger, Richard.
Table of contents http://www.gbv.de/dms/hbz/toc/ht003948133.PDF
Format: 
Books
Publication Date 
1991
Excerpt: 
Operations management : improving customer service / Schonberger, Richard.
Available: Copies:
10. 
Cover image for World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
by 
Manning, Anthony D.
Format: 
Books
Publication Date 
1989
Excerpt: 
Customer services.
Available: Copies:
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Kotler, Philip.
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Chopra, Sunil, 1960-
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Berndt, A. (Adele), 1966- editor.
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