Introduction to services marketing -- The management of service quality -- Customer decision making

and financial information can be used to improve the quality of decision making." --Publisher

decision making -- Selling your ideas : proposals, business plans and corporate CVs -- Meeting matters

solving -- Decision-making -- Functional organisation breakdown structures (OBS) -- Matrix organisation

to financial management -- Financial decision-making -- Human resources management -- Communication

schools -- 7. Visualising and planning skills -- 8. Problem-solving and decision-making skills -- 9

-- Problem- solving and decision-making -- Managing cultural diversity -- Business ethics

-- Problem- solving and decision-making -- Managing cultural diversity -- Business ethics