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1. 
Cover image for The leader's tool kit : hundreds of tips and techniques for developing the skills you need
The leader's tool kit : hundreds of tips and techniques for developing the skills you need
The leader's tool kit : hundreds of tips and techniques for developing the skills you need
by 
Charney, Cyril.
Table of contents http://www.loc.gov/catdir/toc/ecip0511/2005011788.html
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
-- Compensation and benefits -- Inspiring others -- Knowledge management : managing intellectual capital
Available: Copies:
2. 
Cover image for Converting customer value : from retention to profit
Converting customer value : from retention to profit
Converting customer value : from retention to profit
by 
Murphy, John A., 1948-
Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005020017.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Customer relations -- Management.
Available: Copies:
3. 
Cover image for The best practices enterprise : a guide to achieving sustainable world-class performance
The best practices enterprise : a guide to achieving sustainable world-class performance
by 
Kerr, James M.
Table of contents http://www.loc.gov/catdir/toc/ecip067/2006001839.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Benchmarking (Management)
Available: Copies:
4. 
Cover image for Process management excellence : the art of excelling in process management
Process management excellence : the art of excelling in process management
Process management excellence : the art of excelling in process management
by 
Harrington, H. J. (H. James)
Table of contents only http://www.loc.gov/catdir/toc/ecip062/2005030025.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Process management excellence : the art of excelling in process management / Harrington, H. J. (H
Available: Copies:
5. 
Cover image for Accounting and financial management : developments in the international hospitality industry
Accounting and financial management : developments in the international hospitality industry
Accounting and financial management : developments in the international hospitality industry
by 
Harris, Peter J. (Peter James), 1944-
Table of contents http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Accounting and financial management : developments in the international hospitality industry /
Available: Copies:
6. 
Cover image for Creating a winning E-business
Creating a winning E-business
by 
Napier, H. Albert, 1944-
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017630658&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2951123&custom_att_2=simple_viewer
Format: 
Books
Publication Date 
2006
Excerpt: 
-- Affiliate management networks -- Affiliate tracking technologies -- Affiliate marketing risks and challenges
Available: Copies:
7. 
Cover image for The professional services firm bible
The professional services firm bible
The professional services firm bible
by 
Baschab, John, 1968-
Publisher description http://www.loc.gov/catdir/description/wiley042/2004011607.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2004011607.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Service industries -- Management.
Available: Copies:
8. 
Cover image for Business process modeling, simulation, and design
Business process modeling, simulation, and design
by 
Laguna, Manuel.
Format: 
Electronic Resources
Publication Date 
2005
Excerpt: 
Industrial management -- Mathematical models -- Textbooks.
Available: Copies:
10. 
Cover image for Intellectual capital for communities : nations, regions, and cities
Intellectual capital for communities : nations, regions, and cities
by 
Bounfour, Ahmed.
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004027531-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip054/2004027531.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Intangible property -- Management.
Available: Copies:
11. 
Cover image for Mentoring : a Henley review of best practice
Mentoring : a Henley review of best practice
Mentoring : a Henley review of best practice
by 
Cranwell-Ward, Jane.
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2004042094.html
Publisher description http://www.loc.gov/catdir/description/hol053/2004042094.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004042094.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Henley Management College.
Available: Copies:
12. 
Cover image for Quantitative models for performance evaluation and benchmarking : data envelopment analysis with spreadsheets and DEA Excel Solver
Quantitative models for performance evaluation and benchmarking : data envelopment analysis with spreadsheets and DEA Excel Solver
by 
Zhu, Joe, 1968-
Format: 
Books
Publication Date 
2003
Excerpt: 
Benchmarking (Management)
Available: Copies:
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