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Managing packaged tourism : relationships, responsibilities and service quality in the inclusive holiday industry
Managing packaged tourism : relationships, responsibilities and service quality in the inclusive holiday industry
by
Laws, Eric, 1945-
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1997
Excerpt:
-- Direction and control in the inclusive holiday industry -- Systems theory -- Soft systems theory
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Brevis, Tersia, 1967-
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Politics of Restorative Justice in South Africa and Beyond (2006 : Cape Town, South Africa)
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