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1. 
Cover image for Who stole my customer?? : winning strategies for creating and sustaining customer loyalty
by 
Thompson, Harvey.
Format: 
Books
Publication Date 
2004
Excerpt: 
Consumer satisfaction.
Available: Copies:
2. 
Cover image for High performers : recruiting & retaining top employees
by 
Dubinsky, Alan J.
Format: 
Books
Publication Date 
2004
Excerpt: 
Job satisfaction.
Available: Copies:
3. 
Cover image for Accounting for worker well-being
by 
Polachek, S. W.
Format: 
Electronic Resources
Publication Date 
2004
Excerpt: 
Job satisfaction.
Available: Copies:
4. 
Cover image for Mass affluence : seven new rules of marketing to today's consumer
by 
Nunes, Paul, 1963-
Format: 
Books
Publication Date 
2004
Excerpt: 
Consumer satisfaction -- United States.
Available: Copies:
5. 
Cover image for The elements of typographic style
by 
Bringhurst, Robert.
Format: 
Books
Publication Date 
2004
Excerpt: 
personal satisfaction. Far more than a style guide, this book is a brief history of typographic art; a
Available: Copies:
by 
Visser, P. J.
Format: 
Books
Publication Date 
2004
Excerpt: 
6. Assessment of satisfaction ('damages') for iniuria -- 6.1 Defamation -- 6.2 Insult (contumelia
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7. 
Cover image for Marketing insights from A to Z : 80 concepts every manager needs to know
by 
Kotler, Philip.
Format: 
Electronic Resources
Publication Date 
2003
Excerpt: 
); Customers; Customer Satisfaction; Database Marketing; Design; Differentiation; Direct Mail; Distribution and
Available: Copies:
8. 
Cover image for A framework for marketing management
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2003
Excerpt: 
-- 2. Adapting Marketing to the New Economy -- 3. Building Customer Satisfaction, Value, and Retention
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9. 
Cover image for Organizational behavior
by 
Robbins, Stephen P., 1943-
Format: 
Electronic Resources
Publication Date 
2003
Excerpt: 
-- Foundations of individual behavior -- Values, attitudes, and job satisfaction -- Personality and emotions
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10. 
Cover image for Research methods for business students
by 
Saunders, M. N. K.
Format: 
Books
Publication Date 
2003
Excerpt: 
Thornhill -- Case 8: Customer satisfaction on a long-haul tour holiday / David Bowen, Mark Saunders, Philip
Available: Copies:
11. 
Cover image for The handbook of project management : a practical guide to effective policies and procedures
by 
Young, Trevor L. (Trevor Leonard), 1940-
Format: 
Electronic Resources
Publication Date 
2003
Excerpt: 
used terms -- The stakeholders -- Managing stakeholders -- Customer satisfaction -- The programme and
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by 
Crofts, Neil.
Format: 
Books
Publication Date 
2003
Excerpt: 
Job satisfaction -- Psychological aspects.
Available: Copies:
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