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121.

Cover image for Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

by

Thompson, Harvey.

Format:

Books

Publication Date

2004

Excerpt:

Consumer satisfaction.

Available: Copies:

122.

Cover image for Mass affluence : seven new rules of marketing to today's consumer

Mass affluence : seven new rules of marketing to today's consumer

Mass affluence : seven new rules of marketing to today's consumer

by

Nunes, Paul, 1963-

Table of contents http://www.loc.gov/catdir/toc/ecip0415/2004002471.html

Format:

Books

Publication Date

2004

Excerpt:

Consumer satisfaction -- United States.

Available: Copies:

123.

Cover image for Accounting for worker well-being

Accounting for worker well-being

Accounting for worker well-being

by

Polachek, S. W.

Full text available online via ScienceDirect Books (restricted access)

Format:

Electronic Resources

Publication Date

2004

Excerpt:

Job satisfaction.

Available: Copies:

124.

Cover image for High performers : recruiting & retaining top employees

High performers : recruiting & retaining top employees

High performers : recruiting & retaining top employees

by

Dubinsky, Alan J.

Table of contents http://www.loc.gov/catdir/toc/fy042/2003277213.html

Format:

Books

Publication Date

2004

Excerpt:

Job satisfaction.

Available: Copies:

125.

Cover image for The teacher's survival guide

The teacher's survival guide

The teacher's survival guide

by

Thody, Angela.

Format:

Books

Publication Date

2004

Excerpt:

Teachers -- Job satisfaction -- Great Britain.

Available: Copies:

126.

Cover image for Grasping service marketing

Grasping service marketing

Grasping service marketing

by

Jordaan, Yolanda.

Format:

Books

Publication Date

2004

Excerpt:

Service marketing : understanding the basics -- Value : from customer service to satisfaction and

Available: Copies:

127.

Cover image for Good business : leadership, flow, and the making of meaning

Good business : leadership, flow, and the making of meaning

Good business : leadership, flow, and the making of meaning

by

Csikszentmihalyi, Mihaly.

Sample text http://catdir.loc.gov/catdir/enhancements/fy0719/2003271099-s.html
Table of contents http://catdir.loc.gov/catdir/toc/fy037/2003271099.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0719/2003271099-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0719/2003271099-d.html

Format:

Books

Publication Date

2003

Excerpt:

Job satisfaction.

Available: Copies:

128.

Cover image for The handbook of project management : a practical guide to effective policies and procedures

The handbook of project management : a practical guide to effective policies and procedures

The handbook of project management : a practical guide to effective policies and procedures

by

Young, Trevor L. (Trevor Leonard), 1940-

Table of contents http://catdir.loc.gov/catdir/toc/ecip041/2003005106.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012928519&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2003005106-d.html

Format:

Electronic Resources

Publication Date

2003

Excerpt:

used terms -- The stakeholders -- Managing stakeholders -- Customer satisfaction -- The programme and

Available: Copies:

129.

Cover image for Authentic : how to make a living by being yourself

Authentic : how to make a living by being yourself

Authentic : how to make a living by being yourself

by

Crofts, Neil.

Format:

Books

Publication Date

2003

Excerpt:

Job satisfaction -- Psychological aspects.

Available: Copies:

130.

Cover image for Personality and work : reconsidering the role of personality in organizations

Personality and work : reconsidering the role of personality in organizations

Personality and work : reconsidering the role of personality in organizations

by

Ryan, Ann Marie.

Table of contents http://www.loc.gov/catdir/toc/wiley031/2002155903.html
Publisher description http://www.loc.gov/catdir/description/wiley036/2002155903.html

Format:

Books

Publication Date

2003

Excerpt:

Job satisfaction.

Available: Copies:

131.

Cover image for Customer behaviour : consumer behaviour and beyond

Customer behaviour : consumer behaviour and beyond

Customer behaviour : consumer behaviour and beyond

by

Widing, Robert E.

Format:

Books

Publication Date

2003

Excerpt:

Consumer satisfaction.

Available: Copies:

132.

Cover image for We are all self-employed : how to take control of your career

We are all self-employed : how to take control of your career

We are all self-employed : how to take control of your career

by

Hakim, Cliff, 1951-

Format:

Books

Publication Date

2003

Excerpt:

Job satisfaction.

Available: Copies:

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Robbins, Stephen P., 1943-

(8)

Kotler, Philip.

(6)

Cooper, Cary L.

(3)

(3)

Chelladurai, P.

(2)

Colquitt, Jason.

(2)

Csikszentmihalyi, Mihaly.

(2)

Hakim, Cliff, 1951-

(2)

Harrington, John, 1966-

(2)

Hawkins, Del I.

(2)

Independent Institute of Education. Vega School of Brand Leadership.

(2)

Jordaan, Yolanda.

(2)

Judge, Tim, author.

(2)

(2)

LePine, Jeffery A.

(2)

Robbins, Stephen P., 1943- author.

(2)

Wesson, Michael J.

(2)

Aamodt, Michael G.

(1)

Aamodt, Michael G. Applied industrial/organizational psychology.

(1)

Adams, Jeremy, 1970-

(1)

Adams, John D., 1942-

(1)

Al-Hakim, Latif, 1946-

(1)

Al-Sudairy, Mohammed A.

(1)

Alexander, Jim, 1950-

(1)

(1)

Armstrong, Gary (Gary M.)

(1)

Armstrong, Robert & Fisch, Sanford

(1)

Arnould, Eric J.

(1)

(1)

(1)

Baron, Steve (J. Steve)

(1)

Barrick, Murray R.

(1)

Bartol, Anne M., editor.

(1)

Bartol, Curt R., 1940- editor.

(1)

Bataille, Gretchen M., 1944-

(1)

Bateson, John E. G.

(1)

Beckley, Jacqueline H.

(1)

Beers, Cees van, 1960-

(1)

Beetham, Helen, 1967-

(1)

(1)

Berscheid, Ellen.

(1)

(1)

Besterfield, Dale H.

(1)

Blackwell, Roger D.

(1)

Blanchard-Fields, Fredda, author.

(1)

Bodin, Örjan, 1969-

(1)

Bouman, Martine (M.P.A.), 1954-

(1)

(1)

Bowles, David, Dr.

(1)

(1)

Branham, Leigh.

(1)

Brashers, Dale E.

(1)

Bringhurst, Robert.

(1)

Brink, Pamela J. Basic steps in planning nursing research.

(1)

British Broadcasting Corporation.

(1)

(1)

Brown, Betsy E., 1950-

(1)

(1)

Buchanan, David A.

(1)

Buckingham, Marcus.

(1)

Burbary, Ken, author.

(1)

Burke, Ronald J.

(1)

Buskist, William.

(1)

Carlson, Richard, 1961-2006.

(1)

Carlson, Richard, 1961-2006. Don't sweat the small stuff about money.

(1)

Carlson, Richard, 1961-2006. Don't sweat the small stuff at work.

(1)

Carlson, Richard, 1961-2006. Don't sweat the small stuff- and it's all small stuff.

(1)

Cavanaugh, John C., author.

(1)

Chandra, Subhash.

(1)

Chen, Chih-Jou Jay, 1966- editor of compilation.

(1)

(1)

Clements, James P.

(1)

Close, Angeline, editor.

(1)

(1)

Cohen, Ronald Jay, author.

(1)

Cohen, Ronald Jay.

(1)

Container of (expression): Robbins, Stephen P., 1943- Organizational behavior. 2013.

(1)

Covey, Stephen R.

(1)

(1)

Crutcher, C. William, author.

(1)

(1)

Damon, William, 1944-

(1)

Davis, Stanley, 1931-

(1)

De Beule, Filip, 1970-

(1)

Deci, Edward L., author.

(1)

Deepbrook Productions.

(1)

DelPico, Wayne J.

(1)

Dieffenbach, Michael.

(1)

Dierendonck, Dirk van, 1963-

(1)

Dishongh, Rhonda, 1968-

(1)

Dubinsky, Alan J.

(1)

Eades, Keith M.

(1)

Eldridge, Richard Thomas, 1953- author.

(1)

Figueras, Josep, 1959-

(1)

Film Ideas (Firm)

(1)

(1)

Fornell, Claes.

(1)

Frazier, Gary L.

(1)

Freeman, Richard B. (Richard Barry), 1943-

(1)

Freitas, Sara de.

(1)

Frisch, Michael (Michael B.)

(1)

Fu, Yang-chih, 1955- editor of compilation.

(1)

Furnham, Adrian.

(1)

Gardner, Howard.

(1)

Geldenbuys, Dirk.

(1)

George, Jennifer M.

(1)

Gido, Jack, 1945-

(1)

Goetsch, David L.

(1)

Goldsmith, Daena J., 1964-

(1)

Gordman, Robert.

(1)

(1)

Green, Francis.

(1)

Greenberg, Jerald.

(1)

Groccia, James E.

(1)

Hammer, Michael, 1948-

(1)

Harrell, Gilbert D.

(1)

Harris, Kim, 1957-

(1)

Healey, Justin.

(1)

Hemann, Chuck, author.

(1)

Herholdt, Johan.

(1)

(1)

Hetherington, Angela.

(1)

Hiestermann, Kerry.

(1)

Hill, Mark E., 1957-

(1)

Hill, Nigel, 1952-

(1)

(1)

(1)

Hoffman, K. Douglas.

(1)

Holman, David (David J.)

(1)

(1)

Howarth, Christine.

(1)

Independent Institute of Education. Vega School.

(1)

(1)

Jacka, J. Mike.

(1)

Jensen, Doug, 1945-

(1)

Johnson, Brian, 1960-

(1)

(1)

Johnston, Robert.

(1)

Jones, Gareth R.

(1)

Kear, Robert E.

(1)

Keller, Kevin Lane, 1956-

(1)

Keller, Paulette J.

(1)

Kellstedt, Paul M., 1968-

(1)

Kerr, Janet C., 1940-

(1)

Kinicki, Angelo.

(1)

Knapp, Donna, author.

(1)

Kreitner, Robert.

(1)

Lamb, Charles W.

(1)

Landsberg, Calvin.

(1)

Law, Andy, 1956-

(1)

Law, Andy, 1956- Open minds.

(1)

Laws, Eric, 1945-

(1)

(1)

Lewis, Philip, 1945-

(1)

Leyshan, Trent, author.

(1)

Lin, Nan, 1938- editor of compilation.

(1)

(1)

Locke, Edwin A.

(1)

Locke, Edwin A. Blackwell handbook of principles of organizational behavior.

(1)

Lopetcharat, Kannapon.

(1)

(1)

Maier, Corinne.

(1)

Market Research Society.

(1)

Matthewman, Lisa.

(1)

(1)

McKenna, Eugene F.

(1)

McMullen, Tom, 1962-

(1)

Mello, Jeffrey A.

(1)

Mittal, Banwari.

(1)

Mothersbaugh, David L.

(1)

Mulders, Marijn.

(1)

Mullins, Laurie J.

(1)

Nauwelaerts, Ysabel.

(1)

(1)

Newman, Bruce I.

(1)

Newstrom, John W.

(1)

Nunes, Paul, 1963-

(1)

O'Connell, Fergus, author.

(1)

O'Dea, Catherine.

(1)

Odendaal, Aletta, author.

(1)

Oliver, Richard L

(1)

Oliver, Richard L., 1945-2016.

(1)

(1)

Paredes, Maria Dulce.

(1)

Paruk, Tasneem.

(1)

Paterson, Torquil.

(1)

Patterson, Kathleen, 1967-

(1)

Payne-Palacio, June.

(1)

Perlman, Daniel.

(1)

Peterson, Tshepo.

(1)

Pierce, Jon L. (Jon Lepley)

(1)

Polachek, S. W.

(1)

Potgieter, J. M.

(1)

Prell, Christina.

(1)

Price, Linda L. (Linda LaVonne), 1952-

(1)

Priest, Susanna Hornig.

(1)

Prinsloo, Mélani.

(1)

Quester, Pascale G. (Pascale Genevieve)

(1)

R.S. Means Company.

(1)

Ramakrishna, Saloni P., 1957-

(1)

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Electronic Resources

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Item Category 1

Material Type

Language

(176)

Library

Shelf Location

Publication Date

Subject

Consumer satisfaction.

(26)

Job satisfaction.

(20)

Organizational behavior.

(18)

Customer relations.

(13)

(12)

Psychology, Industrial.

(11)

Marketing -- Management.

(10)

Personnel management.

(10)

Consumer behavior.

(9)

Customer services.

(9)

(7)

Success in business.

(6)

Employee motivation.

(5)

Strategic planning.

(5)

Work -- Psychological aspects.

(5)

Consumer behavior -- United States.

(4)

Internet marketing.

(4)

Organizational effectiveness.

(4)

Quality of work life.

(4)

(4)

Computer industry -- Customer services.

(3)

Computer service industry -- Vocational guidance.

(3)

Computer technical support -- Customer services -- Handbooks, manuals, etc.

(3)

Consumers' preferences.

(3)

Corporate culture.

(3)

Customer loyalty.

(3)

(3)

Organisationsverhalten.

(3)

Self-actualization (Psychology)

(3)

(3)

Achievement motivation.

(2)

(2)

(2)

Commercial photography.

(2)

(2)

Consumentengedrag.

(2)

Consumer satisfaction -- Evaluation.

(2)

Customer services -- Management.

(2)

(2)

Human capital -- Management.

(2)

Incentive awards.

(2)

Industrial relations.

(2)

Labor productivity.

(2)

Labor turnover.

(2)

(2)

Marketing -- Gestion.

(2)

Marketing research.

(2)

(2)

Organisatiegedrag.

(2)

Organizational change.

(2)

Personnel -- Direction.

(2)

Photography -- Business methods.

(2)

Project management.

(2)

Psychological tests.

(2)

(2)

Relationship marketing.

(2)

(2)

(2)

Service industries -- Marketing.

(2)

Service industries.

(2)

Social networks

(2)

(2)

Sports administration.

(2)

Strategisch management.

(2)

Teachers -- Job satisfaction.

(2)

Technological innovations -- Management.

(2)

Total quality management.

(2)

(2)

(2)

Action research -- Case studies.

(1)

Adulthood -- Physiological aspects -- Textbooks.

(1)

Adulthood -- Psychological aspects -- Textbooks.

(1)

Advertisers -- Attitudes.

(1)

Advertising agencies -- Case studies.

(1)

(1)

Affluent consumers -- United States.

(1)

Aging -- Physiological aspects -- Textbooks.

(1)

Aging -- Psychological aspects -- Textbooks.

(1)

Aging -- Social aspects -- Textbooks.

(1)

Análisis de mercadeo -- Estados Unidos.

(1)

Arbeids- en organisatiepsychologie.

(1)

Arbeitsverhalten.

(1)

Arts -- Philosophy.

(1)

Aufsatzsammlung.

(1)

(1)

Autonomy (Psychology)

(1)

Behavior modification.

(1)

Bernays, Edward L., 1891-1995.

(1)

(1)

Brand name products -- Management.

(1)

Brand name products.

(1)

Branding (Marketing)

(1)

Business -- Psychological aspects.

(1)

Business -- Research -- Data processing.

(1)

Business -- Research -- Methodology.

(1)

Business enterprises -- Law and legislation.

(1)

Business planning.

(1)

Businesspeople -- Conduct of life.

(1)

(1)

Civil procedure -- South Africa.

(1)

Clinical psychology -- South Africa.

(1)

Cognitive Behavioral Therapy.

(1)

Cognitive therapy.

(1)

College teachers -- United States.

(1)

College teaching -- Cross-cultural studies.

(1)

Communication -- Methodology.

(1)

Communication -- Recherche -- Cas, âEtudes de.

(1)

Communication -- Research -- Case studies.

(1)

Communication -- Research.

(1)

Communication dans l'action sociale -- Recherche -- Cas, âEtudes de.

(1)

Communication en sciences sociales -- Recherche -- Cas, âEtudes de.

(1)

Communication in management.

(1)

Communication in medicine.

(1)

Communication in social action -- Research -- Case studies.

(1)

Communication in the social sciences -- Research -- Case studies.

(1)

Comportamiento del consumidor -- Estados Unidos -- Estudio de casos.

(1)

Comportamiento del consumidor -- Estados Unidos.

(1)

Comportamiento organizacional.

(1)

Comportement organisationnel.

(1)

Computer service industry -- Customer services.

(1)

Computer technical support.

(1)

Computer-assisted instruction.

(1)

Consumer behavior -- Australia -- Case studies.

(1)

Consumer behavior -- Australia.

(1)

Consumer behavior -- New Zealand -- Case studies.

(1)

Consumer behavior -- New Zealand.

(1)

Consumer behavior -- United States -- Case studies.

(1)

Consumer satisfaction -- South Africa.

(1)

Consumer satisfaction -- United States.

(1)

Consumers -- Psychology.

(1)

Consumers -- United States.

(1)

Consumption (Economics) -- Psychological aspects.

(1)

Contaminaðcäao de alimentos (prevenðcäao e controle)

(1)

Corporate governance.

(1)

Correctional psychology.

(1)

Court rules -- South Africa.

(1)

Creative ability in business.

(1)

Crime -- psychology.

(1)

Criminal investigation -- Psychological aspects.

(1)

Criminal justice, Administration of -- Psychological aspects.

(1)

Criminal psychology.

(1)

Criminals -- psychology.

(1)

Cross-cultural studies.

(1)

Cultural Competency -- Personal Narratives.

(1)

Culturele aspecten.

(1)

Customer relations -- Management.

(1)

Customer satisfaction -- Research -- South Africa

(1)

Customer trust -- Research -- South Africa

(1)

Damages -- South Africa -- Cases.

(1)

Dangerous Behavior.

(1)

Database management -- Quality control.

(1)

Dichter, Ernest, 1907-1991.

(1)

Digital electronics.

(1)

(1)

Discrimination in law enforcement -- United States.

(1)

Documentary films.

(1)

(1)

Economics -- Sociological aspects

(1)

Economics -- Sociological aspects -- Cross-cultural studies.

(1)

Education -- Effect of technological innovations on.

(1)

Educational surveys.

(1)

Efficacité organisationnelle -- Cas, Études de.

(1)

Efficacité organisationnelle.

(1)

(1)

Electrical engineering -- Estimates.

(1)

Electronic books

(1)

Electronic commerce -- Psychological aspects.

(1)

Employee morale.

(1)

Employee retention.

(1)

Employees -- Attitudes.

(1)

Employees -- Recruiting.

(1)

Employees -- United States -- Attitudes.

(1)

(1)

(1)

Executives -- Training of.

(1)

FACbuseco ; FACarts ; Social sciences ; Human resource management

(1)

Family assessment.

(1)

Films for the hearing impaired.

(1)

Financial services industry -- Management.

(1)

Flextime -- Australia.

(1)

(1)

Food service management.

(1)

Forensic Psychiatry.

(1)

Forensic psychology.

(1)

Freud, Sigmund, 1856-1939.

(1)

Företagsledare.

(1)

Gestion de projets.

(1)

Graphic design (Typography)

(1)

(1)

Health Education -- trends.

(1)

Higiene de alimentos

(1)

Hospital-Patient Relations -- Personal Narratives.

(1)

Hours of labor -- Australia.

(1)

(1)

Human-machine systems.

(1)

Incentives in industry.

(1)

Industrial sociology.

(1)

Information resources management -- Quality control.

(1)

Information technology -- Management.

(1)

Instructional films.

(1)

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