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133. 
Cover image for Business success through service excellence
by 
Clark, Moira.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer services.
Available: Copies:
134. 
Cover image for Customer relationship management & customer service
by 
Brink, A. (Annekie)
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer relationship management & customer service / Brink, A. (Annekie)
Available: Copies:
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer services.
Available: Copies:
by 
Mancini, Marc, 1946-
Format: 
Books
Publication Date 
2003
Excerpt: 
Connecting with customers : how to sell, service, and market the travel product / Mancini, Marc
Available: Copies:
137. 
Cover image for A framework for marketing management
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2003
Excerpt: 
Cycle -- 11. Setting Product and Brand Strategy -- 12. Designing and Managing Services -- 13. Designing
Available: Copies:
138. 
Cover image for Performance Research Associates' Delivering knock your socks off service.
by 
Zemke, Ron.
Format: 
Books
Publication Date 
2003
Excerpt: 
Customer services.
Available: Copies:
139. 
Cover image for The firm of the future : a guide for accountants, lawyers, and other professional services
by 
Dunn, Paul.
Format: 
Books
Publication Date 
2003
Excerpt: 
The firm of the future : a guide for accountants, lawyers, and other professional services / Dunn
Available: Copies:
140. 
Cover image for The innovator's solution : creating and sustaining successful growth
by 
Christensen, Clayton M.
Format: 
Books
Publication Date 
2003
Excerpt: 
Customer services.
Available: Copies:
by 
Theron, Danie.
Format: 
Books
Publication Date 
2003
Excerpt: 
Focusing on customer service in Southern Africa / Theron, Danie.
Available: Copies:
by 
Griffiths, Andrew, 1966-
Format: 
Books
Publication Date 
2002
Excerpt: 
Customer services.
Available: Copies:
144. 
Cover image for Hospitality and travel marketing
by 
Morrison, Alastair M.
Format: 
Books
Publication Date 
2002
Excerpt: 
Food service -- Marketing.
Available: Copies:
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