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145. 
Cover image for Managing customer relationships : a strategic framework
by 
Peppers, Don.
Format: 
Books
Publication Date 
2011
Excerpt: 
relationships : basic building blocks of IDIC and trust -- Identifying customers -- Differentiating customers
Available: Copies:
146. 
Cover image for The trainer's handbook of leadership development : tools, techniques, and activities
by 
Lawson, Karen.
Format: 
Books
Publication Date 
2011
Excerpt: 
Contents note continued: Things We Have in Common -- Trust Me.
Available: Copies:
147. 
Cover image for Unmarketing : stop marketing. Start engaging.
by 
Stratten, Scott.
Format: 
Books
Publication Date 
2010
Excerpt: 
Hierarchy of Buying -- Word on Experts -- Trust Gap -- Restaurant That Didn't Get It -- Cold
Available: Copies:
148. 
Cover image for What would Google do?
by 
Jarvis, Jeff, 1954-
Format: 
Books
Publication Date 
2010 2009
Excerpt: 
between control and trust -- Trust the people -- Listen -- New Ethic. Make mistakes well -- Life is a beta
Available: Copies:
149. 
Cover image for Surviving the toxic workplace : protect yourself against coworkers, bosses, and work environments that poison your day
by 
Durré, Linnda.
Format: 
Books
Publication Date 
2010
Excerpt: 
Trust, Honesty, and Open Communication -- Ch. 7. Know and Align Your Attitude, Intentions, and Hidden
Available: Copies:
150. 
Cover image for Implementing word of mouth marketing : online strategies to identify influencers, craft stories, and draw customers
by 
Cakim, Idil Miriam, 1974-
Format: 
Books
Publication Date 
2010
Excerpt: 
' trust -- Accepting reviews and suggestions -- Being responsive -- Providing conversation materials
Available: Copies:
151. 
Cover image for Understanding child abuse and neglect
by 
Crosson-Tower, Cynthia.
Format: 
Books
Publication Date 
2010
Excerpt: 
-- Residual effects of child abuse and neglect -- Effects from the neglecting family -- Trust -- Anger
Available: Copies:
152. 
Cover image for Applied research in child and adolescent development : a practical guide
by 
Maholmes, Valerie.
Format: 
Books
Publication Date 
2010
Excerpt: 
-- Designing applied studies for special populations : establishing and maintaining trust in research
Available: Copies:
153. 
Cover image for International intervention in local conflicts : crisis management and conflict resolution since the Cold War
by 
Rabi, Uzi.
Format: 
Regular print
Publication Date 
2010
Excerpt: 
compared / Joseph Kostiner and Chelsi Mueller -- Lost faith, forfeited trust : Afghan responses to post-9
Available: Copies:
154. 
Cover image for Business ethics
by 
Rossouw, Deon.
Format: 
Books
Publication Date 
2010
Excerpt: 
-- Ethics and corporate reputation -- Ethics and human potential -- Ethics and trust -- Making ethical
Available: Copies:
155. 
Cover image for Convince them in 90 seconds or less : make instant connections that pay off in business and in life
by 
Boothman, Nicholas.
Format: 
Books
Publication Date 
2010
Excerpt: 
--to make a dazzling first impression, establish immediate rapport and trust, and master the people
Available: Copies:
156. 
Cover image for The relationship revolution : closing the customer promise gap
by 
Hochman, Larry.
Format: 
Books
Publication Date 
2010
Excerpt: 
The search for unique value -- The collapse of trust and confidence -- Closing the promise gap
Available: Copies:
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