Preparing for leadership: Chapter 6 Middle Management: the subject leader, Billy McClune; Chapter 7 Senior

-- Executive homestead : Herman Millier senior leadership space) -- The fantasy workspace (Road trip : Gould

change. 4. Cultures for change. 5. The politics of change. 6. The leadership of change -- Pt. 3

Leadership.

-- Customer Expectations: The Personal Side -- Creating a Quality Service Culture and Supportive Leadership

processes -- Ch. 6. Team decision making and problem solving -- Ch. 7. Teamwork and leadership -- Ch. 8

organizations -- Managing employee motivation and performance -- Managing leadership and influence processes

; Leadership is personal ; Elephants can dance -- pt. V. Observations : The industry ; The system ; The

. 4. Leading. Leadership -- Individuals in the organisation -- Groups and teams in the organisation

Technology on Services -- ch. 17. Organizing for Service Leadership.

. The entrepreneurial process -- 4. Establishing a business -- 5. General management and leadership -- 6

Leadership.