188 Results Found
000000000000IIE
by
Kotler, Philip.
Format:
Electronic Resources
Publication Date
2001
Excerpt:
, targeting, and positioning for competitive advantage -- Developing the marketing mix. Product and services
158.
by
Ford, Robert C. (Robert Clayton), 1945-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-d.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-d.html
Format:
Books
Publication Date
2000
Excerpt:
Hospitality industry -- Customer services.
by
Allen, Kathleen R.
Table of contents http://catdir.loc.gov/catdir/toc/wiley022/99069708.html
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=715959
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley044/99069708.html
Publisher description http://catdir.loc.gov/catdir/description/wiley038/99069708.html
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=715959
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley044/99069708.html
Publisher description http://catdir.loc.gov/catdir/description/wiley038/99069708.html
Format:
Books
Publication Date
2000
Excerpt:
new world. You are nothing without a customer -- Focusing your efforts with a marketing plan -- Does
by
Goodman, Gary S.
Table of contents http://www.loc.gov/catdir/toc/wiley021/00025368.html
Publisher description http://www.loc.gov/catdir/description/wiley037/00025368.html
Publisher description http://www.loc.gov/catdir/description/wiley037/00025368.html
Format:
Books
Publication Date
2000
Excerpt:
Monitoring, measuring, and managing customer service / Goodman, Gary S.
by
Els, Lien.
Format:
Books
Publication Date
2000
Excerpt:
Customer services -- Management.
162.
by
Knapp, Donna.
Format:
Books
Publication Date
1999
Excerpt:
A guide to customer service skills for the help desk professional / Knapp, Donna.
163.
by
Mather, Hal.
Format:
Books
Publication Date
1999
Excerpt:
Customer services -- Management.
164.
by
Carlaw, Peggy.
Format:
Books
Publication Date
1999
Excerpt:
The big book of customer service training games : quick, fun activities for training customer
165.
by
Steel, Jon.
Table of contents http://catdir.loc.gov/catdir/toc/onix04/97040334.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley042/97040334.html
Publisher description http://catdir.loc.gov/catdir/description/wiley033/97040334.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley042/97040334.html
Publisher description http://catdir.loc.gov/catdir/description/wiley033/97040334.html
Format:
Books
Publication Date
1998
Excerpt:
Advertising agencies -- Customer services -- United States.
166.
by
Jones, Christine, MIMgt. MHCIMA.
Publisher description http://catdir.loc.gov/catdir/description/els033/98111564.html
Table of contents http://catdir.loc.gov/catdir/toc/els032/98111564.html
Table of contents http://catdir.loc.gov/catdir/toc/els032/98111564.html
Format:
Books
Publication Date
1998
Excerpt:
services operation delivery system -- Investing in staff -- Monitoring and controlling service provision
by
McColl, Rod, 1957-
Format:
Books
Publication Date
1998
Excerpt:
Customer services.
168.
by
Kurtz, David L., 1941-
Format:
Books
Publication Date
1998
Excerpt:
Customer services.
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