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169. 
Cover image for Business marketing
Business marketing
by 
Brierty, Edward G., 1925-
Format: 
Books
Publication Date 
1998
Excerpt: 
Service -- Ch. 15. Planning and Developing the Sales Force -- Ch. 16. Organizing and Controlling a Sales
Available: Copies:
170. 
Cover image for Truth, lies, and advertising : the art of account planning
Truth, lies, and advertising : the art of account planning
by 
Steel, Jon.
Table of contents http://catdir.loc.gov/catdir/toc/onix04/97040334.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley042/97040334.html
Publisher description http://catdir.loc.gov/catdir/description/wiley033/97040334.html
Format: 
Books
Publication Date 
1998
Excerpt: 
Advertising agencies -- Customer services -- United States.
Available: Copies:
171. 
Cover image for The psychology of customer service
The psychology of customer service
The psychology of customer service
by 
Jude, Brian.
Format: 
Books
Publication Date 
1998 1990
Excerpt: 
The psychology of customer service / Jude, Brian.
Available: Copies:
172. 
Cover image for Managing facilities
Managing facilities
by 
Jones, Christine, MIMgt. MHCIMA.
Publisher description http://catdir.loc.gov/catdir/description/els033/98111564.html
Table of contents http://catdir.loc.gov/catdir/toc/els032/98111564.html
Format: 
Books
Publication Date 
1998
Excerpt: 
services operation delivery system -- Investing in staff -- Monitoring and controlling service provision
Available: Copies:
173. 
Cover image for Managing packaged tourism : relationships, responsibilities and service quality in the inclusive holiday industry
Managing packaged tourism : relationships, responsibilities and service quality in the inclusive holiday industry
by 
Laws, Eric, 1945-
Format: 
Books
Publication Date 
1997
Excerpt: 
Managing packaged tourism : relationships, responsibilities and service quality in the inclusive
Available: Copies:
174. 
Cover image for Services marketing
Services marketing
by 
Lovelock, Christopher H.
Inhaltsverzeichnis
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007918806&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
1996
Excerpt: 
Services marketing / Lovelock, Christopher H.
Available: Copies:
175. 
Cover image for Basic marketing : a global-managerial approach
Basic marketing : a global-managerial approach
by 
Perreault, William D.
Format: 
Books
Publication Date 
1996
Excerpt: 
customers and their buying behavior -- Elements of product planning for goods and services -- Product
Available: Copies:
176. 
Cover image for Multicultural customer service : providing outstanding service across cultures
Multicultural customer service : providing outstanding service across cultures
by 
Aguilar, Leslie.
Format: 
Books
Publication Date 
1996
Excerpt: 
Multicultural customer service : providing outstanding service across cultures / Aguilar, Leslie.
Available: Copies:
177. 
Cover image for Quality management for information and library managers
Quality management for information and library managers
Quality management for information and library managers
by 
Brophy, Peter, 1950-
Format: 
Books
Publication Date 
1996
Excerpt: 
Information services -- Great Britain -- Administration.
Available: Copies:
178. 
Cover image for Intensive customer care : competitive strategies for South African companies
Intensive customer care : competitive strategies for South African companies
Intensive customer care : competitive strategies for South African companies
by 
Dorrian, A. P. (A. Paul)
Format: 
Books
Publication Date 
1996
Excerpt: 
Customer services -- South Africa.
Available: Copies:
179. 
Cover image for Aftermarketing : how to keep customers for life through relationship marketing
Aftermarketing : how to keep customers for life through relationship marketing
by 
Vavra, Terry G.
Format: 
Books
Publication Date 
1995
Excerpt: 
Customer services.
Available: Copies:
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