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218. 
Cover image for A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2005
Excerpt: 
: Business skills for technical professionals -- ch. 8: Teams and team players in a help desk setting -- ch
Available: Copies:
219. 
Cover image for Communities dominate brands : business and marketing challenges for the 21st century
Communities dominate brands : business and marketing challenges for the 21st century
Communities dominate brands : business and marketing challenges for the 21st century
by 
Ahonen, Tomi T.
Format: 
Books
Publication Date 
2005
Excerpt: 
Communication in marketing.
Available: Copies:
220. 
Cover image for Public relations writing : form & style.
Public relations writing : form & style.
by 
Newsom, Doug.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1515/2003116248-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1515/2003116248-d.html
Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1515/2003116248-t.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Wadsworth series in mass communication and journalism.
Available: Copies:
221. 
Cover image for Management for engineers, scientists, and technologists
Management for engineers, scientists, and technologists
Management for engineers, scientists, and technologists
by 
Chelsom, John V.
Publisher description http://www.loc.gov/catdir/description/wiley042/2004013224.html
Format: 
Books
Publication Date 
2005
Excerpt: 
authors' significant experience in both teaching and industry provides valuable lessons in business
Available: Copies:
222. 
Cover image for Personal selling
Personal selling
Personal selling
by 
Cant, M. C. (Michael Colin), 1957-
Format: 
Books
Publication Date 
2004
Excerpt: 
in business markets -- Information and communication technology.
Available: Copies:
223. 
Cover image for Communication between cultures
Communication between cultures
Communication between cultures
by 
Samovar, Larry A.
Format: 
Books
Publication Date 
2004
Excerpt: 
Wadsworth series in speech communication.
Available: Copies:
224. 
Cover image for Trust in knowledge management and systems in organizations
Trust in knowledge management and systems in organizations
Trust in knowledge management and systems in organizations
by 
Iivonen, Mirja.
Format: 
Books
Publication Date 
2004
Excerpt: 
Trust in knowledge management and systems in organizations / Iivonen, Mirja.
Available: Copies:
226. 
Cover image for Consumer behavior : in fashion
Consumer behavior : in fashion
Consumer behavior : in fashion
by 
Solomon, Michael R.
Format: 
Books
Publication Date 
2004
Excerpt: 
Consumer behavior : in fashion / Solomon, Michael R.
Available: Copies:
227. 
Cover image for Business communication today
Business communication today
Business communication today
by 
Bovée, Courtland L.
Format: 
Books
Publication Date 
2004
Excerpt: 
Communication in organizations -- United States -- Case studies.
Available: Copies:
228. 
Cover image for HRD in the age of globalization : a practical guide to workplace learning in the third millennium
HRD in the age of globalization : a practical guide to workplace learning in the third millennium
HRD in the age of globalization : a practical guide to workplace learning in the third millennium
by 
Marquardt, Michael J.
Table of contents http://www.loc.gov/catdir/toc/ecip0416/2004006148.html
Format: 
Books
Publication Date 
2004
Excerpt: 
HRD in the age of globalization : a practical guide to workplace learning in the third millennium /
Available: Copies:
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