Modern day organisations are more dependent on communication to achieve success than ever before

-and inter-organizational connections; 1.3. Information, information systems and ICT:an aid to the success of

and practice / Nick Lee -- Structuring the sales force for customer and company success / Andris A

) -- Case study: London Ambulance Service-from failure to success -- Conclusion -- Key learning points

essential skills for success in today's business world. The text is designed to teach knowledge and skills