goals and business goals -- UX is a process -- Gathering requirements -- Building consensus -- Behavior

Customer Relationship Management (CRM) -- Building relationships -- Service issues in RM and CRM -- The

Part I. Building a strategic framework to analyze supply chains: ch. 1. Understanding the supply

1 Understanding and Connecting with the Connected Consumer -- 2 Building a Plan for Your Small

workstations -- Specialized consumer PCs -- Building a home server PC -- Setting up a home theater PC -- Gaming

research -- Participatory action research -- Building a scientific base for the helping professions.

-- Barriers to change and two ways to remove them -- Building a twenty-first-century university or college.

maturity of IT governance -- Corporate Governance of Information Communications Technology -- Building

-- Getting your passport and travel documents ready: building a portfoloio -- Job search and self