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13. 
Cover image for Risk management for engineering projects : procedures, methods and tools
Risk management for engineering projects : procedures, methods and tools
by 
Munier, Nolberto, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Risk management for engineering projects : procedures, methods and tools / Munier, Nolberto, author.
Available: Copies:
14. 
Cover image for The search for quality education in post-apartheid South Africa : interventions to improve learning and teaching
The search for quality education in post-apartheid South Africa : interventions to improve learning and teaching
The search for quality education in post-apartheid South Africa : interventions to improve learning and teaching
by 
Sayed, Yusuf, editor.
Format: 
Books
Publication Date 
2013
Excerpt: 
Total quality management -- Study and teaching -- South Africa.
Available: Copies:
15. 
Cover image for Managing organizational change : process, social construction and dialogue
Managing organizational change : process, social construction and dialogue
by 
Jabri, Muayyad.
Format: 
Books
Publication Date 
2012
Excerpt: 
Organizational change -- Management.
Available: Copies:
16. 
Cover image for Leadership in health care
Leadership in health care
by 
Barr, Jill.
Format: 
Books
Publication Date 
2012
Excerpt: 
skills and knowledge -- 12. Quality : Historical context of quality movement in health care ; Total
Available: Copies:
18. 
Cover image for Essentials of quality : with cases and experiential exercises
Essentials of quality : with cases and experiential exercises
by 
Sower, Victor E.
Format: 
Books
Publication Date 
2011
Excerpt: 
Total quality management.
Available: Copies:
19. 
Cover image for Business process mapping : improving customer satisfaction. Workbook
Business process mapping : improving customer satisfaction. Workbook
by 
Jacka, J. Mike.
Format: 
Books
Publication Date 
2009
Excerpt: 
Total quality management.
Available: Copies:
20. 
Cover image for International handbook of practice-based performance management
International handbook of practice-based performance management
by 
Julnes, Patria de Lancer.
Table of contents only http://www.loc.gov/catdir/toc/ecip0712/2007008883.html
Format: 
Books
Publication Date 
2008
Excerpt: 
Total quality management.
Available: Copies:
21. 
Cover image for Best practices in lean six sigma process improvement : a deeper look
Best practices in lean six sigma process improvement : a deeper look
by 
Schonberger, Richard.
Table of contents only http://www.loc.gov/catdir/toc/ecip0719/2007022155.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0741/2007022155-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0806/2007022155-b.html
Format: 
Books
Publication Date 
2008
Excerpt: 
Total quality management.
Available: Copies:
22. 
Cover image for Customer care excellence : how to create an effective customer focus
Customer care excellence : how to create an effective customer focus
by 
Cook, Sarah, 1955-
Format: 
Books
Publication Date 
2008
Excerpt: 
Total quality management.
Available: Copies:
23. 
Cover image for Process improvement and quality management in the retail industry
Process improvement and quality management in the retail industry
by 
George, Stephen, 1948-
Table of contents only http://www.loc.gov/catdir/toc/ecip0516/2005020230.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020230-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Total quality management.
Available: Copies:
24. 
Cover image for Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness
Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness
by 
Rampersad, Hubert K.
Format: 
Books
Publication Date 
2006
Excerpt: 
Total quality management.
Available: Copies:
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