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2. 
Cover image for BABOK : a guide to the business analysis body of knowledge
by 
International Institute of Business Analysis, issuing body.
Format: 
Books
Publication Date 
2015
Excerpt: 
1:OS-FAC-ICT
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3. 
Cover image for A guide to service desk concepts
by 
Monk, Ellen F.
Format: 
Books
Publication Date 
2013
Excerpt: 
1:OS-FAC-ICT
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by 
Atkinson, Paul (Software engineer)
Format: 
Electronic Resources
Publication Date 
2012
Excerpt: 
1:OS-FAC-ICT
Available:
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