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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
-- External Service Desk's Role -- External Service Desk's Position in the Organization -- Case Study: Service
Available: Copies:
2. 
Cover image for Effective business communication in organisations : preparing messages that communicate
Effective business communication in organisations : preparing messages that communicate
by 
Fielding, M. L. (Michael L.), author.
EBSCO http://search.ebscohost.com.ezproxy.iielearn.ac.za/login.aspx?direct=true&db=nlebk&AN=706997&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Writing summaries and essays -- How to approach a case study -- Referencing -- The elements of readability
Available: Copies:
3. 
Cover image for Effective business communication in organisations : preparing messages that communicate
Effective business communication in organisations : preparing messages that communicate
Effective business communication in organisations : preparing messages that communicate
by 
Fielding, M. L. (Michael L.), author.
EBSCO https://ezproxy.iielearn.ac.za/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=3641516&site=ehost-live&scope=site
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Writing summaries and essays -- How to approach a case study -- Referencing -- The elements of readability
Available: Copies:
4. 
Cover image for New tourism ventures : an entrepreneurial and managerial approach
New tourism ventures : an entrepreneurial and managerial approach
by 
Tassiopoulos, Dimitri.
Format: 
Books
Publication Date 
2011
Excerpt: 
-- Case study: George A. Cohon-McDonald's Canada -- Case study: Kingtree Wines and Kingtree Lodge -- Case
Available: Copies:
5. 
Cover image for Action research in education
Action research in education
by 
Stringer, Ernest T.
Table of contents http://catdir.loc.gov/catdir/toc/ecip0716/2007016425.html
Format: 
Books
Publication Date 
2008
Excerpt: 
purposes and pathways -- Case studies : action research reports presentations and performances -- Online
Available: Copies:
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Business communication.
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Industrial procurement -- Management.
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