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13. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
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Format: 
Books
Publication Date 
2014
Excerpt: 
Management and Improvement Frameworks and Standards -- Total Quality Management (TQM) -- Six Sigma -- ISO
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15. 
Cover image for Marketing management : a South African perspective
Marketing management : a South African perspective
by 
Cant, M. C. (Michael Colin), 1957- editor.
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Format: 
Books
Publication Date 
2013
Excerpt: 
Marketing management : a South African perspective / Cant, M. C. (Michael Colin), 1957- editor.
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16. 
Cover image for Effective project management
Effective project management
by 
Clements, James P.
Format: 
Books
Publication Date 
2012
Excerpt: 
Effective project management / Clements, James P.
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18. 
Cover image for Administrative management
Administrative management
Administrative management
by 
Ferreira, E. J. (Edmund John)
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Books
Excerpt: 
Administrative management / Ferreira, E. J. (Edmund John)
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19. 
Cover image for Administrative management
Administrative management
Administrative management
by 
Ferreira, E. J. (Edmund John)
EBSCO
Format: 
Books
Excerpt: 
Administrative management / Ferreira, E. J. (Edmund John)
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