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13.

Converting customer value : from retention to profit

Murphy, John A., 1948-

Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005020017.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html

Format:

Books

Publication Date

2006

Excerpt:

Management Leadership Group, Converting Customer Value presents a model for developing top customers and

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14.

Strategy! : a step by step approach to the development and presentation of world class business strategy

Daniell, Mark Haynes, 1955-

Table of contents http://www.loc.gov/catdir/toc/fy053/2004051639.html

Format:

Books

Publication Date

2004

Excerpt:

-- Ch. 7. A new approach to leadership -- Bk. 2. Developing your own world class strategy -- Ch. 1

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15.

Harvard business review on leading in turbulent times.

Format:

Books

Publication Date

2003

Excerpt:

Leadership.

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16.

Growing and managing an entrepreneurial business

Allen, Kathleen R.

Format:

Books

Publication Date

1999

Excerpt:

/service, the process, the organization, and leadership, and are considered as interdependent components of

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17.

Crafting and implementing strategy : text and readings

Thompson, Arthur A., 1940-

Format:

Books

Publication Date

1998

Excerpt:

Strategy: Culture and Leadership -- pt. II. Readings in Strategic Management. 1. Building Your Company

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18.

Competing for the future

Hamel, Gary.

Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1587865&custom_att_2=simple_viewer
Table of contents http://www.gbv.de/dms/hbz/toc/ht006494103.pdf
Inhaltsverzeichnis Competing for the future

Format:

Regular print

Publication Date

1994

Excerpt:

clearing a path toward leadership in the future."--Pub. desc.

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