something of value to their customers that aligns with their brand and company value. In the process they go

the value proposition ; Identify critical knowledge ; Locate your critical knowledge ; How knowledge

creation -- Business disciplines -- Recognition and reward -- Change leadership -- Stakeholder value.

Tomorrow? -- Optimizing Customer Lifetime Economic Value -- Can Performance Management Accomplish What

value-added bedrock -- In search of excellence : a three-generation report card -- Pursuing excellence

-solutions -- Beyond solution selling -- A practical framework to drive performance improvement -- The value perception

-- Enterprise-derived value : financial and customer synergies -- Enterprise-derived value : internal process

profitable revenue growth through upstream marketing -- Cross-selling : the art of creating a value

everything: "on the bus" or ... "off the bus"? -- Part 3. New business new value : From "cost center" to

Value analysis (Cost control)