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13.
Command performance : the art of delivering quality service
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Publication Date
1994
Excerpt:
Quality control.
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Aikens, C. Harold.
(1)
Besterfield, Dale H.
(1)
Besterfield, Dale.
(1)
Chang, Richard Y.
(1)
Evans, James R. (James Robert), 1950-
(1)
Gryna, Frank M.
(1)
Hoyle, David.
(1)
Juran, J. M. (Joseph M.), 1904-2008. Quality planning and analysis.
(1)
Kemp, Sid.
(1)
Lindsay, William M.
(1)
Mauch, Peter D., 1954-
(1)
Milakovich, Michael E.
(1)
Omachonu, Vincent K.
(1)
Omachonu, Vincent K. Principles of total quality.
(1)
Ross, Joel E.
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Summers, Donna C. S.
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Swift, J. A.
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Total quality management.
(6)
Kvalitetskontroll.
(2)
Kwaliteitszorg.
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Quality assurance.
(2)
Quality control -- Standards.
(2)
Qualitätsmanagement.
(2)
Administración de calidad total.
(1)
Assurance qualité.
(1)
CONTROLE DA QUALIDADE.
(1)
Customer relations.
(1)
Customer services.
(1)
Industrial management.
(1)
Organizational effectiveness.
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Production management.
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Qualité -- Contrôle.
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Service industries -- Management.
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Six sigma (Quality control standard)
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