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13. 
Cover image for Process improvement and quality management in the retail industry
Process improvement and quality management in the retail industry
by 
George, Stephen, 1948-
Table of contents only http://www.loc.gov/catdir/toc/ecip0516/2005020230.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020230-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Process improvement and quality management in the retail industry / George, Stephen, 1948-
Available: Copies:
14. 
Cover image for The management and control of quality
The management and control of quality
The management and control of quality
by 
Evans, James R. (James Robert), 1950-
Format: 
Books
Publication Date 
2005
Excerpt: 
The management and control of quality / Evans, James R. (James Robert), 1950-
Available: Copies:
15. 
Cover image for Total quality : management, organization and strategy
Total quality : management, organization and strategy
by 
Evans, James R. (James Robert), 1950-
Format: 
Books
Publication Date 
2005
Excerpt: 
Total quality : management, organization and strategy / Evans, James R. (James Robert), 1950-
Available: Copies:
16. 
Cover image for Quality management : creating and sustaining organizational effectiveness
Quality management : creating and sustaining organizational effectiveness
by 
Summers, Donna C. S.
Format: 
Books
Publication Date 
2005
Excerpt: 
Quality management : creating and sustaining organizational effectiveness / Summers, Donna C. S.
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17. 
Cover image for Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence
Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence
Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence
by 
Basu, Ron.
Format: 
Books
Publication Date 
2004
Excerpt: 
Implementing quality : a practical guide to tools and techniques : enabling the power of
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18. 
Cover image for Rethinking performance measurement : beyond the balanced scorecard
Rethinking performance measurement : beyond the balanced scorecard
by 
Meyer, Marshall W.
Format: 
Books
Publication Date 
2002
Excerpt: 
Total quality management.
Available: Copies:
19. 
Cover image for Customer-driven project management : building quality into project process
Customer-driven project management : building quality into project process
by 
Barkley, Bruce, 1939-
Format: 
Books
Publication Date 
2001
Excerpt: 
Customer-driven project management : building quality into project process / Barkley, Bruce, 1939-
Available: Copies:
20. 
Cover image for ISO 9000 quality systems handbook
ISO 9000 quality systems handbook
ISO 9000 quality systems handbook
by 
Hoyle, David.
Format: 
Books
Publication Date 
2001
Excerpt: 
ISO 9000 quality systems handbook / Hoyle, David.
Available: Copies:
21. 
Cover image for Total quality management : text with cases
Total quality management : text with cases
by 
Oakland, John S.
Format: 
Books
Publication Date 
2000
Excerpt: 
Total quality management : text with cases / Oakland, John S.
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22. 
Cover image for The Oliver Wight ABCD checklist for operational excellence
The Oliver Wight ABCD checklist for operational excellence
The Oliver Wight ABCD checklist for operational excellence
by 
Wight, Oliver W.
Table of contents http://catdir.loc.gov/catdir/toc/onix06/00033007.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley042/00033007.html
Publisher description http://catdir.loc.gov/catdir/description/wiley035/00033007.html
Format: 
Books
Publication Date 
2000
Excerpt: 
Total quality management.
Available: Copies:
23. 
Cover image for Principles of total quality
Principles of total quality
by 
Swift, J. A.
Format: 
Books
Publication Date 
1998
Excerpt: 
Omachonu, Vincent K. Principles of total quality.
Available: Copies:
24. 
Cover image for Assessing business excellence : a guide to self-assessment.
Assessing business excellence : a guide to self-assessment.
Assessing business excellence : a guide to self-assessment.
by 
Porter, L. J. Porter, Leslie J.
Format: 
Books
Publication Date 
1998
Excerpt: 
Total quality management.
Available: Copies:
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