Learning to love language -- Writing business letters -- Researching and writing reports

. Writing skills -- 5.1 Telephone technique and etiquette -- 5.2 Fax and fax cover page -- 5.3 Message forms

General guidelines for assessment -- Referencing -- Report writing -- The case study -- Essay

: correspondence -- Applications of writing skills: short messages -- Academic writing -- Article writing -- Report

Effective study skills: the key to success -- Communication theory -- Writing style: Memos, letters