Search Results for Benchmarking.

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The little book of big customer satisfaction measurement

Rao, Ajit, 1962-

Format:

Books

Publication Date

2012

Excerpt:

question? -- Benchmarking and normative databases -- Implementing the survey findings -- Appendices

Available: Copies:

101 management models : English edition

Mulders, Marijn.

Format:

Books

Publication Date

2011

Excerpt:

.Benchmarking -- 10.Blue Ocean Strategy -- 11.Brainstorm -- 12.Brand Asset Valuator -- 13.Business Intelligence

Available: Copies:

The compensation handbook

Berger, Lance A.

Table of contents http://www.loc.gov/catdir/toc/fy0804/2007046249.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0806/2007046249-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0806/2007046249-d.html

Format:

Books

Publication Date

2008

Excerpt:

York and Tim Brown -- 10. Benchmarking / Iain Fitzpatrick and Thomas D. McMullen -- 11. Skills

Available: Copies:

Application of the SCOR model in supply chain management

Poluha, Rolf G.

Table of contents only http://www.loc.gov/catdir/toc/ecip0713/2007012289.html

Format:

Books

Publication Date

2007

Excerpt:

benchmarking tool -- App 6. Detailed analysis results of the single hypotheses.

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The Wiley guide to project organization & project management competencies

Morris, Peter W. G.

Publisher description http://www.loc.gov/catdir/enhancements/fy0739/2007027373-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0739/2007027373-t.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0739/2007027373-b.html

Format:

Books

Publication Date

2007

Excerpt:

: benchmarking, maturity, modeling, Gap analyses, and ROI studies / C. William Ibbs, Justin M. Reginato, and

Available: Copies:

Accounting and financial management : developments in the international hospitality industry

Harris, Peter J. (Peter James), 1944-

Table of contents http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html

Format:

Books

Publication Date

2006

Excerpt:

/ Agnes Lee DeFranco -- Developing a benchmarking methodology for the hotel industry / Peter Harris and

Available: Copies:

Creating a winning E-business

Napier, H. Albert, 1944-

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017630658&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2951123&custom_att_2=simple_viewer

Format:

Books

Publication Date

2006

Excerpt:

site testing -- Evaluating Web site performance -- Web site benchmarking -- Web analytics -- Chapter

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Converting customer value : from retention to profit

Murphy, John A., 1948-

Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005020017.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html

Format:

Books

Publication Date

2006

Excerpt:

Framework. Developed from a customer profitability benchmarking study conducted by the authors across

Available: Copies:

The best practices enterprise : a guide to achieving sustainable world-class performance

Kerr, James M.

Table of contents http://www.loc.gov/catdir/toc/ecip067/2006001839.html

Format:

Books

Publication Date

2006

Excerpt:

Benchmarking (Management)

Available: Copies:

10.

The leader's tool kit : hundreds of tips and techniques for developing the skills you need

Charney, Cyril.

Table of contents http://www.loc.gov/catdir/toc/ecip0511/2005011788.html

Format:

Books

Publication Date

2006 2005

Excerpt:

-- Benchmarking -- Change : influencing the future -- Communicating with the board and other executives

Available: Copies:

11.

Process management excellence : the art of excelling in process management

Harrington, H. J. (H. James)

Table of contents only http://www.loc.gov/catdir/toc/ecip062/2005030025.html

Format:

Books

Publication Date

2006

Excerpt:

reengineering, (new process design, process innovation) -- Process benchmarking -- Comparing the three

Available: Copies:

12.

Financial valuation : applications and models

Hitchner, James R.

Publisher description http://www.loc.gov/catdir/enhancements/fy0660/2006040502-d.html

Format:

Books

Publication Date

2006

Excerpt:

issues in professional practices -- Strategic benchmarking for value -- Valuation of intangible assets

Available: Copies:

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