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14. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer technical support -- Customer services -- Handbooks, manuals, etc.
Available: Copies:
by 
Ferrill, Paul.
Format: 
Electronic Resources
Publication Date 
2014
Excerpt: 
Operating systems (Computers) -- Examinations -- Study guides.
Available: Copies:
16. 
Cover image for An introduction to enterprise architecture
by 
Bernard, Scott A., author.
Format: 
Books
Publication Date 
2012
Excerpt: 
Information storage and retrieval systems -- Architecture.
Available: Copies:
17. 
Cover image for Architecture of network systems
by 
Serpanos, Dimitrios Nikolaou.
Format: 
Books
Publication Date 
2011
Excerpt: 
Architecture of network systems / Serpanos, Dimitrios Nikolaou.
Available: Copies:
by 
Marx, B. (Benjamin), 1964-
Format: 
Books
Publication Date 
2011
Excerpt: 
-- Pre-engagement and planning activities -- Computers in the audit environment -- Advanced computer
Available: Copies:
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
Computer industry -- Customer services -- Management.
Available: Copies:
by 
Frenzel, Carroll W.
Format: 
Books
Publication Date 
2004
Excerpt: 
customer expectations -- Managing computer and data resources -- Managing e-business and network systems
Available: Copies:
21. 
Cover image for Business information systems : technology, development, and management for the E-business
Inhaltsverzeichnis Business information systems
Format: 
Books
Publication Date 
2002
Excerpt: 
Business information systems : technology, development, and management for the E-business /
Available: Copies:
22. 
Cover image for Administrative office management : an introduction
by 
Quible, Zane K., 1942-
Format: 
Books
Publication Date 
2001
Excerpt: 
-- Improving productivity of office employees -- Systems analysis -- Computer technology -- Telecommunications
Available: Copies:
by 
Clifford, Sarah Hutchinson.
Format: 
Books
Publication Date 
2000
Excerpt: 
Computers, communications, and information : a user's introduction : comprehensive version /
Available: Copies:
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