questions -- How to observe a user -- Interviews -- Surveys -- Card sorting -- Creating user profiles

qualitative? -- A menu of methods -- Literature reviews -- Statistical analysis -- Surveys -- Interviews

-- Surveys -- Card sorting -- Focus groups -- Field studies -- Evaluation methods -- Wrapping up.

Agreements -- Customer Satisfaction Surveys -- Benchmarking -- Individual Performance Measures -- Individual

itself in this state. Drawn from the committee's years of intensive research, dozens of surveys of

: Data gathering methods -- 9. Sampling -- 10. Surveys and questionnaires -- 11. Interviews and focus

Social surveys -- Methodology.

-- Collecting primary data: qualitative techniques -- Collecting primary data: surveys, observation and

1. Introduction to engineering surveying -- 2. The South African survey reference system and basic

data -- First steps in action research -- The quantitative research process -- Surveys and the use of

out and about / Derrick Price -- Documentary and photojournalism: issues and definitions ; Surveys and

Social surveys.