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15. 
Cover image for Dealing with difficult people
Dealing with difficult people
Dealing with difficult people
by 
Osborne, Christina.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html
Format: 
Books
Publication Date 
2002
Excerpt: 
Communication.
Available: Copies:
17. 
Cover image for Understanding disputes : the politics of argument
Understanding disputes : the politics of argument
Understanding disputes : the politics of argument
by 
Caplan, Patricia.
Inhaltsverzeichnis
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0601/94034791-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0601/94034791-d.html
Format: 
Books
Publication Date 
1995
Excerpt: 
Communication -- Aspect social.
Available: Copies:
18. 
Cover image for Managing conflict : interpersonal dialogue and third-party roles
Managing conflict : interpersonal dialogue and third-party roles
Managing conflict : interpersonal dialogue and third-party roles
by 
Walton, Richard E.
Table of contents http://www.gbv.de/dms/bowker/toc/9780201088595.pdf
Format: 
Regular print
Publication Date 
1987
Excerpt: 
Communication -- Maintaining a Productive Level of Tension.
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